Operations and Growth Manager

About: Diffco is a global software development and team augmentation company based in Silicon Valley. We build: Custom software products, Mobile & web applications, AI-powered solutions, Dedicated development teams. We partner with startups and enterprises worldwide and focus on quality, long-term collaboration, and clear communication. Title: Operations & Growth Manager Location: Remote (full-time in PST hours ) Key Responsibilities: Sales Support Make daily calls and follow-ups to leads and existing clients Conduct first-contact discovery calls and book meetings for the C-level or sales lead Manage the sales-related inbox: reply to simple messages, draft responses, ensure nothing important is missed Keep HubSpot CRM organized and up to date (deals, stages, notes, next steps, tasks) Support light outbound sales: research target companies, build prospect lists, send templated outreach and track responses Marketing & Growth Assist with ads management (e.g. Google, LinkedIn) in coordination with internal or external partners Manage content publishing: blogs, case studies, website updates, LinkedIn and other relevant channels Conduct market and competitor research Identify new promotion channels: directories/marketplaces, communities, events, podcasts, partnerships Maintain and optimize public company profiles and directories Support growth experiments (e.g. testing messages, landing pages, outreach angles) and summarize performance Operations & Executive Support Create and maintain weekly and monthly reports on sales pipeline, marketing activity, and basic operations Coordinate updates from the development team, turning project statuses into clear internal or client summaries Track and follow up on tasks and deadlines in Asana (or similar tools) Coordinate with external vendors and freelancers Handle event and travel planning (conferences, client visits, internal events, flights, hotels, logistics) Provide Executive Assistant support for the CEO/CTO: calendar management, meeting scheduling, prioritization of tasks and follow-ups, preparation of documents and presentations Requirements 3+ years experience in one or more of the following roles: Executive Assistant, Operations Manager / Coordinator, Sales or Marketing Coordinator, Revenue / Business Operations Experience in a tech / software / digital agency or similar services environment Excellent English (written and spoken); confident on calls with clients Strong time management, prioritization, and organizational skills High attention to detailProven experience with: HubSpot (or strong CRM experience and willingness to switch), Asana (or similar project management tool), Notion (or similar documentation/knowledge tools), Google Workspace (Docs, Sheets, Slides, Gmail, Calendar) Pro in using AI tools and exploring automation to speed up work Ability and willingness to work full-time in PST hours Nice to Have Experience in a software development company, AI services, or digital agency Experience with ads platforms (Google, Meta, LinkedIn) Basic understanding of SEO, content marketing, or growth hacking Experience managing company profiles on review platforms and directories Experience managing people (assistants, coordinators, freelancers, vendors) Experience creating SOPs and processes from scratch What we offer: Competitive salary and bonuses Flexible work hours Remote job Professional development opportunities Vibrant workplace culture Why working at Diffco? Great experience and opportunity: You will work on the fast-forward projects in Silicon Valley utilizing the latest technologies, methodologies, frameworks and approaches with the ability and time to learn and develop professionally. Professional and harmonious team of friends: Our team is a second family, so you would enjoy spending the day working on nice projects with kind people with broad interests. A vast field for growth: Learn continuously, expand your skills and demonstrate your professional level and ability to take more responsibility to grow. Great company culture: We care about you and are interested in your personal professional goals, motivation and we build a perfect work/life balance. #J-18808-Ljbffr