Senior Manager, Technical Program Management and Product Operations

Swiftly is a retail digital technology startup founded in 2018 and headquartered in the Bay Area. We empower regional and independent grocers to compete in a digital-first world by providing best-in-class app, web, loyalty, and e-commerce solutions—without SaaS fees. Instead, Swiftly drives revenue through its retail media network, sharing profits with retailer partners. With 70+ retailer banners and Series C funding, Swiftly is the first in the industry to seamlessly connect digital and in-store shopping. Our AI-powered platform helps retailers build strong digital relationships, while our solutions—Audience Optimizer™, Alcohol Cashback, and Offsite Campaigns—drive shopper engagement and brand success. Our mission: Enable brick-and-mortar retailers to thrive in a digital world. Position Summary Swiftly is searching for a Senior Manager, Technical Program Management and Product Operations to scale how product is planned, built, and delivered across the organization. This leader will own the operating system for Product and Engineering, ensuring clarity, execution excellence, and tight alignment to business priorities. This role partners closely with Product Leadership, Engineering, Design, Data, and GTM teams to drive predictable delivery, strong decision making, and continuous improvement. You will lead a team of TPM professionals while also acting as a hands‑on operator for the most complex, cross‑company initiatives. This is a full‑time contract role. We use Deel as the contract of record. Responsibilities Own cross-functional planning and execution for complex, multi-team initiatives that span Product, Engineering, Design, Data, and GTM Drive quarterly and annual planning, including roadmap orchestration, dependency management, capacity planning, and milestone tracking Ensure clear ownership, timelines, and accountability across initiatives, surfacing risks early and driving resolution Partner with Product and Engineering leaders to translate strategy into executable plans Design, implement, and continuously improve product operating rhythms, including intake, prioritization, planning, delivery, and retrospectives Own and evolve product planning frameworks, roadmapping processes, and decision forums Establish and maintain tooling and workflows across Jira, Confluence, and related systems to ensure visibility and consistency Build strong feedback loops across Product, Engineering, Sales, Marketing, and Customer Success Lead execution for high‑impact technical programs such as platform investments, data and infrastructure initiatives, major launches, and architectural migrations Manage technical dependencies across teams and systems, working closely with Engineering leadership Drive crisp communication for complex technical efforts to executive and non‑technical stakeholders Build, lead, and develop a high‑performing team of TPMs. Set clear expectations, career paths, and performance standards for the team Act as a thought partner to Product and Engineering leaders on org design, team topology, and scaling challenges Define and track delivery and operational metrics that reflect product health and execution quality Use data to identify bottlenecks, improve predictability, and drive operational excellence Champion a culture of ownership, transparency, and continuous improvement Other related duties as assigned Required Qualifications 8+ years of experience in Technical Program Management, Product Operations, or related roles 3+ years of people management experience leading senior, cross‑functional operators Proven experience operating at scale in complex product and engineering environments Strong systems thinker who can design processes without creating unnecessary bureaucracy Deep comfort working with engineering teams on technical concepts, dependencies, and tradeoffs Exceptional communication skills, with the ability to influence senior leaders and executives Track record of driving clarity and execution in ambiguous environments Experience leading risk assessment and mitigation strategies across multiple teams Preferred Qualifications Bachelor’s degree in Engineering, Computer Science or related technical field Experience using Jira and Confluence $9,500 - $10,800 a month The salary range is based on the candidate’s experience as it relates to the role. Deel is the contract of record. Working For Swiftly We are working on a set of problems that require the best in the industry to get right. Our employees are the pillars of the future of the company and they are treated and compensated as such. We're a growing team of experienced industry professionals building an organization that can solve tough problems and values a collaborative environment. Our Employees Have demonstrated the ability to work collaboratively in an ambiguous, fast‑paced environment Takes ownership of their domain from the ground up, from inception through deployment to customers Leaves their ego at the door and ensures the best idea leaves the room Is always experimenting with new technologies and learning new skillsets If you’ve ever wanted to work on a project that blends a gorgeous consumer experience, sophisticated logistics, and scale that rivals the largest technology players, Swiftly is the place for you. Equal Opportunity Employer Swiftly is an Equal Employment Opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status. Swiftly will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process. #J-18808-Ljbffr