Lead ServiceNow Engineer

hace 7 días

Argentina EPAM Systems A tiempo completo

Become a Lead ServiceNow Engineer and take charge of developing and managing critical ServiceNow modules that improve business operations, including IT Asset Management, Application Portfolio Management, CMDB, and IT Service Management. Work closely with architects and stakeholders to deliver scalable automated solutions that support organizational objectives. Apply now to elevate your career in a collaborative and innovative environment. Responsibilities Design and implement ServiceNow modules spanning ITAM, APM, CMDB, and ITSM Create and sustain workflows, UI policies, business rules, client scripts, and system integrations Ensure solutions meet business objectives, scalability, and compliance standards Maintain an accurate and comprehensive CMDB with dependable configuration item relationships Deploy discovery, data normalization, and reconciliation techniques Configure ITAM workflows to maximize asset utilization and ensure compliance Support APM functions to map applications and oversee technology lifecycles Enhance ITSM workflows to boost operational effectiveness Develop automation and self-service features to improve service delivery Integrate ITSM with ITAM, APM, and CMDB data for holistic visibility Document ServiceNow solutions thoroughly including designs and standard operating procedures Engage in platform roadmap development, system upgrades, and release coordination Identify and implement performance enhancements and innovative solutions Mentor junior developers and administrators on technical matters Requirements Bachelor's degree in Computer Science, Information Systems, or a related discipline, or equivalent experience Over 5 years of practical ServiceNow development and administration experience Demonstrated expertise in at least three areas: ITAM, APM, CMDB, ITSM Experience with ServiceNow Discovery, Service Mapping, and REST/SOAP API integrations Understanding of ITIL frameworks and best practices for IT Asset and Service Management Strong analytical and problem-solving capabilities Excellent communication skills with ability to engage stakeholders effectively Proven ability to work autonomously and lead technical projects Commitment to platform governance, data integrity, and continual improvement Collaborative team player focused on knowledge sharing English proficiency at B2 level or above Nice to have ServiceNow Certified System Administrator (CSA) credential Implementation Specialist certifications such as CIS – ITAM, CIS – APM, CIS – CMDB, CIS – ITSM Experience with ServiceNow HAM/SAM, Flow Designer, and IntegrationHub Knowledge of data modeling, CMDB governance frameworks, and business capability mapping We offer International projects with top brands Work with global teams of highly skilled, diverse peers Employee financial programs Paid time off and sick leave Upskilling, reskilling and certification courses Unlimited access to the LinkedIn Learning library and 22,000+ courses Global career opportunities Volunteer and community involvement opportunities EPAM Employee Groups Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn Seniority level Mid-Senior level Employment type Full‑time Job function Information Technology, Engineering, and Business Development Industries Software Development, IT Services and IT Consulting, and Insurance #J-18808-Ljbffr

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