Hybrid Service Desk Team Lead

Service Desk Team Lead (Bilingual Spanish-Portuguese)About the roleAs a Service Desk Team Lead, you will make an impact by leading a team of operators who manage service desk requests via phone, chat, and email. You will be a valued member of the IT Infrastructure team and work collaboratively with other Team Leads and Service Desk leadership to ensure...

Service Desk Team LeadAbout the roleAs a Service Desk Team Lead, you will make an impact by leading a team of operators who manage service desk requests via phone, chat, and email. You will be a valued member of the IT Infrastructure team and work collaboratively with other Team Leads and Service Desk leadership to ensure operational excellence.In this role,...

Service Desk Team LeadAbout The RoleAs aService Desk Team Lead, you will make an impact by leading a team of operators who manage service desk requests via phone, chat, and email. You will be a valued member of the IT Infrastructure team and work collaboratively with other Team Leads and Service Desk leadership to ensure operational excellence.In This Role,...

About The RoleAs aService Desk Team Lead, you will make an impact by leading a team of operators who manage service desk requests via phone, chat, and email. You will be a valued member of the IT Infrastructure team and work collaboratively with other Team Leads and Service Desk leadership to ensure operational excellence.In This Role, You WillLead and coach...

**Service Desk Team Lead (**Bilingual Spanish-Portuguese)** **About the role**: **In this role, you will**: - Lead and coach a team of Service Desk agents to meet performance and SLA targets. - Monitor real-time data and ensure adherence to service level agreements. - Analyze reports to identify performance gaps and implement action plans. - Provide...

Service Desk Team Lead (Bilingual Spanish-portuguese) About the role : In this role, you will Lead and coach a team of Service Desk agents to meet performance and SLA targets. Monitor real-time data and ensure adherence to service level agreements. Analyze reports to identify performance gaps and implement action plans. Provide feedback and conduct regular...

About the role As a Service Desk Team Leader, you will be responsible for managing a team of operators who handle help desk requests via incoming calls, chat, and email. You will conduct effective resource planning to maximize productivity, design and analyze reports to identify performance gaps, coach the team accordingly, and monitor SLAs in real time to...

About the roleAs a Service Desk Team Leader, you will be responsible for managing a team of operators who handle help desk requests via incoming calls, chat, and email. You will conduct effective resource planning to maximize productivity, design and analyze reports to identify performance gaps, coach the team accordingly, and monitor SLAs in real time to...

**About the role**: **In this role, you will**: - Lead and support a team of Service Desk agents, ensuring high-quality customer service and technical support. - Plan and allocate resources effectively to meet operational demands. - Monitor real-time performance metrics and SLAs, taking corrective actions when needed. - Analyze reports to identify trends,...

A leading IT services provider is looking for a bilingual Service Desk Agent to provide technical support. This role involves working on client systems, responding to service requests, and logging tickets. Candidates should be advanced in English, possess excellent communication skills, and have a keen interest in learning about cloud technologies. The...