Empleos actuales relacionados con Service Desk Team Lead - Buenos Aires, Buenos Aires C.F. - Cognizant Technology Solutions
-
Service Desk Team Lead
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina Cognizant Technology Solutions A tiempo completoService Desk Team Lead (Bilingual Spanish-Portuguese)About the roleAs a Service Desk Team Lead, you will make an impact by leading a team of operators who manage service desk requests via phone, chat, and email. You will be a valued member of the IT Infrastructure team and work collaboratively with other Team Leads and Service Desk leadership to ensure...
-
Service Desk Team Leader
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina Cognizant Technology Solutions A tiempo completoAbout the roleAs a Service Desk Team Leader, you will be responsible for managing a team of operators who handle help desk requests via incoming calls, chat, and email. You will conduct effective resource planning to maximize productivity, design and analyze reports to identify performance gaps, coach the team accordingly, and monitor SLAs in real time to...
-
Service Desk
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina ZirconTech A tiempo completoJobDescriptionIT Service DeskAdvisorRole Overview:The IT Service Desk Advisor will provide first-line technical support to the Atradiuscommunity. The successful candidate will demonstrate a customer-focused andservice-minded attitude. Responsibilities include handling tickets, supportingapplications/systems, analysing, diagnosing, and resolving issues,...
-
Service Desk Analyst
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Grow UP HR A tiempo completoEstamos buscando un Service Desk Analyst para sumarse a su operación global 24/7, brindando soporte técnico a usuarios de todas las áreas del negocio, incluidos perfiles ejecutivos.El rol requiere autonomía, comunicación clara, capacidad de resolución y una fuerte orientación a la calidad del servicio. ResponsabilidadesBrindar soporte técnico en...
-
Service Desk Agent
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Cognizant Technology Solutions A tiempo completoService Desk Agent (Bilingual Spanish-PortugueseAbout the roleAs a Service Desk Agent, you will make an impact by being the first point of contact for users seeking technical assistance or information. You will be a valued member of our IT Support team and work collaboratively with cross-functional teams to ensure seamless issue resolution and user...
-
Service Desk Agent
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina Cognizant A tiempo completoService Desk Agent (Bilingual Spanish-PortugueseAbout The RoleAs aService Desk Agent, you will make an impact by being the first point of contact for users seeking technical assistance or information. You will be a valued member of our IT Support team and work collaboratively with cross-functional teams to ensure seamless issue resolution and user...
-
Service Desk Agent
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Cognizant Technology Solutions A tiempo completoPosition OverviewBy joining Cognizant as a Service Desk Agent, you will be responsible for working within the Cloud, Infrastructure & Security practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network administration, cloud...
-
Service Desk Agent
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Cognizant A tiempo completoPosition OverviewBy joining Cognizant as aService Desk Agent, you will be responsible for working within the Cloud, Infrastructure & Security practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network administration, cloud...
-
Service Desk Agent
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina Cognizant A tiempo completoPosition OverviewBy joining Cognizant as aService Desk Agent, you will be responsible for working within the Cloud, Infrastructure & Security practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network administration, cloud...
-
Service Desk Agent
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina Cognizant Technology Solutions A tiempo completoPosition OverviewBy joining Cognizant as a Service Desk Agent, you will be responsible for working within the Cloud, Infrastructure & Security practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network administration, cloud...
Service Desk Team Lead
hace 3 semanas
Service Desk Team Lead
About the roleAs a Service Desk Team Lead, you will make an impact by leading a team of operators who manage service desk requests via phone, chat, and email. You will be a valued member of the IT Infrastructure team and work collaboratively with other Team Leads and Service Desk leadership to ensure operational excellence.
In this role, you will:- Lead and coach a team of Service Desk agents to meet performance and SLA targets.
- Monitor real-time data and ensure adherence to service level agreements.
- Analyze reports to identify performance gaps and implement action plans.
- Provide feedback and conduct regular coaching sessions to drive continuous improvement.
- Coordinate hybrid work schedules with other Team Leads to ensure coverage.
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 2 days per week onsite in our Tucumán office and 3 days remote.
What you need to have to be considered
- 2+ years of experience leading teams in Service Desk or Call Center environments.
- Advanced English proficiency; fluent Spanish and Portuguese.
- Strong organizational skills and ability to manage multiple priorities.
- Proficiency in Microsoft Office (Excel intermediate level required).
- Experience with Service Desk tools (e.g., ServiceNow, Avaya CMS Supervisor, NICE).
- Strong analytical skills for data interpretation and reporting.
- Ability to adapt quickly in a dynamic environment.
- Goal-oriented mindset with proven success in driving team performance.
- Familiarity with CRM systems and contact center technologies.
Schedule: Monday to Friday, 11:00 AM – 8:00 PM (initial training for two weeks from 9:00 AM – 6:00 PM).
Start date: Immediate availability.
Benefits:
- A career in one of the largest and fastest growing IT services providers worldwide.
- Ongoing support and funding with training and development plans.
- Opportunity to work for leading global companies.
- Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
- A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
