Customer Support Specialist
hace 4 días
Customer Support Specialist (US Timezone, 09:00-18:00 CET) - FULL REMOTE The Opportunity We are seeking a highly skilled and empathetic Customer Support Specialist to join our world‑class support team. This is a critical role responsible for providing our users with an outstanding customer experience, ensuring every customer feels heard and valued, and representing our brand online at all times. In the last 2 years, we've grown this brand from $0 to multi‑8‑figure revenue and now need a driven and knowledgeable specialist to join us in taking our customer experience to the next level. So, What Should You Expect if You Join Us? One of the fastest‑growing and most innovative DTC brands in the world (we've hit multiple 8‑figure revenues in 2 years.) Highly experienced founders team (multiple successful projects, with over $700M+ in collective experience). Great self‑improvement‑driven culture of top A‑players in their respective fields. Think of us as a Major League sports team. We're here to perform and have a great time while doing it. We push each other to become better versions of ourselves. 100% remote and micromanagement‑free. Because if we need to micromanage you, this is not a place for you. Job Responsibilities Customer Experience: Provide our users with an outstanding customer experience via in‑app live chat, phone, and email. Problem‑Solving: Think critically and proactively to solve complex problems, taking ownership of issues from start to finish. Never settle for a superficial fix. Stakeholder Management: Collaborate with multiple internal stakeholders (e.g., fulfillment, logistics, marketing) to gather information and ensure timely, effective resolutions. Documentation & Reporting: Meticulously document all customer interactions and resolutions in Zendesk to maintain a clear record and identify recurring issues. Feedback Loop: Provide clear, actionable feedback to the support team and leadership to help improve processes and prevent future complaints. Knowledge Base & Efficiency: Leverage the knowledge base before seeking help and proactively suggest new automations to improve efficiency. Core Skills and Competencies Exceptional verbal and written communication in English Emotional intelligence and empathy Critical thinking and problem‑solving mindset Zendesk and telephony system proficiency Strong commitment to delivering exceptional customer service Ability to combine human empathy with effective use of technology and automation Ability to work independently and make informed decisions A proactive and positive attitude with a desire to continuously learn and improve Your Experience 2+ years in a similar customer support role Proven problem‑solving skills and the ability to take ownership of issues Proficiency with Zendesk and modern telephony systems is a must Preference for candidates with experience in the US e‑commerce market Outstanding command of the English language, both written and spoken #J-18808-Ljbffr
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Customer Support Specialist
hace 7 días
, , Argentina Sam & Colby A tiempo completoJoin to apply for the Customer Support Specialist role at Sam & Colby Location: LATAM and the Caribbean Compensation: $2000 USD per month Open to remote: full-time or freelance We are the team at Sam & Colby Enterprises. While we are mostly known for our content on YouTube ( a large part of our business comes from merchandise and apparel sales on...
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Remote Customer Support
hace 7 días
, , Argentina Sam & Colby A tiempo completoA popular online content company based in LATAM and the Caribbean is seeking a Customer Support Specialist. This full-time position involves responding to customer inquiries, resolving order issues, and improving backend processes such as customer support automation. Ideal candidates will have experience in customer support and strong problem-solving skills....
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Customer Support Specialist
hace 6 días
, , Argentina ScaleUp A tiempo completoCustomer Support Specialist w/sales exp Employment Type: Contractor (Long-term) Location: LATAM (Remote) Schedule: 5 days/week — Saturdays and Sundays required (2 days off during the week) Compensation: Base salary + performance commissions Our client, a fast-growing vacation rental management company, is looking for a Customer Support Specialist to join...
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Remote Customer
hace 2 días
, , Argentina RM Staffing B.V. A tiempo completoA technology services company is seeking a fully remote Customer & Technician Support Specialist based in Latin America. You will serve as a key contact between customers and technicians, ensuring service verification, issue resolution, and accurate documentation of interactions. Ideal candidates have strong communication skills in English, with a background...
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Remote Customer
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, , Argentina KAVAK A tiempo completoA leading technology service company is seeking a Customer & Technician Support Specialist. This fully remote role requires strong verbal and written communication skills in English, as well as previous experience in customer support or technical roles. Responsibilities include confirming payment information with customers, following up on service...
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Customer Support Specialist — Growth
hace 9 horas
, , Argentina Teladoc Health A tiempo completoA leading health services provider in Argentina is seeking a Customer Support Specialist to join their team. You will be the voice of the brand, responding to customer inquiries through various channels and maintaining a high standard of communication. The ideal candidate has over 3 years of customer support experience, is proactive, dependable, and has...
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, , Argentina TalentPop App A tiempo completoA dynamic customer service company is seeking a Bilingual Customer Service Specialist fluent in Spanish and English to assist customers via voice and chat. You'll provide excellent support, troubleshoot issues, and build strong relationships with diverse clients. This role offers a full-time remote setup, competitive wage, and benefits including a health...
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Customer Support
hace 2 semanas
Argentina Paired A tiempo completoDescriptionPaired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.We're seeking a versatile Customer Support &...
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Customer Support Specialist
hace 4 días
, , Argentina CONEXIONHR A tiempo completoCustomer Support Specialist (Mid-Level, Full-Time) Assistantly About Assistantly Assistantly places exceptional support talent into fast-moving companies where customer experience is mission-critical. As part of our evergreen Customer Support roster, you’ll be matched with businesses that need dependable, proactive, resourceful specialists who can...
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Customer Support Specialist
hace 9 horas
, , Argentina Teladoc Health A tiempo completoCustomer Support Specialist (Mid-Level, Full-Time) Assistantly whatjobs.com About Assistantly Assistantly places exceptional support talent into fast-moving companies where customer experience is mission-critical. As part of our evergreen Customer Support roster, you’ll be matched with businesses that need dependable, proactive, resourceful specialists who...
