Cbs Order Management Demand Lead

hace 7 días


Buenos Aires, Argentina Reba A tiempo completo

Overview Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 155,000 employees who use new technologies, dynamic insights and over 154 years of experience to connect farmers with markets, customers with ingredients, and people and animals with the food they need to thrive. Job Purpose & Impact The CBS Order Management Demand Lead will be responsible for building a strategic area of centralized Order Management processes for Latam. You will implement the company customer service strategy and coordinate with internal business partners to deploy that strategy and improve customer service. In this role, you will lead a team of Order Management Supervisors responsible for maintaining customer operations processes. You will work to drive customer focus and achieve the company sales and revenue objectives by delivering exceptional operational customer service. Responsibilities Responsible for building a new centralized area of order management to serve Latam Cargill businesses. Manage a team of Supervisors running customer enablement processes working with complex standard service level and drive delivery of exceptional customer service. Responsible for order management transformation and automation projects that will enable simplification on our end-to-end supply chain. Drive migrations projects of order management processes to Cargill Business Center in Rosario and Uberlandia. Analyze customer service issues and drive service-level improvements through data analysis and insights. Influence the development and implementation of new processes, standards, products, and operational or functional plans. Design and implement continuous improvements & initiatives through an order to credit agile and efficient process. Assist in developing and maintaining strong, collaborative business relationships through proactive engagement on complex customer issues. Lead the team to make better decisions to improve customer experience. Lead and develop a team, coach, and make decisions related to talent management, hiring, and performance. Other duties as assigned. Qualifications Minimum: Bachelor’s degree in a related field or equivalent experience. Minimum of six years of related work experience. Solid work experience in leading operations processes and/or in shared service centers. Supervisory experience. Excellent communication skills (oral and written). Advance English. Preferred: Two years of order management or customer service experience. Preferred: Intermediate level of Portuguese. This Position can be located in Rosario or Buenos Aires. Hybrid work model. #J-18808-Ljbffr



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