Conversational Designer

The Role We’re looking for a Conversational Designer to craft clear, natural, and effective AI-driven conversations. You’ll design dialogue flows that balance user needs, brand voice, and complex business rules , and you’ll continuously improve performance by analyzing interaction data and optimizing how the model responds in real-world scenarios. About You You’re a language-first thinker with a strong foundation in linguistics and structural analysis (syntax, semantics, pragmatics). You can turn messy requirements into clean conversational logic, spot ambiguity before it becomes a production issue, and create personas/voice that feel consistent and human—without increasing cognitive load for users. You’re collaborative and comfortable partnering with product, engineering, and stakeholders. Requirements 3+ years of experience in Conversational Design, UX Writing, or Copywriting. Academic background in Humanities (Linguistics, English, Literature, Creative Writing) with the ability to apply structural language analysis to conversations. Experience designing logical flow architecture and translating complex business rules into decision trees , using tools like Figma, Miro, or Lucidchart . AI optimization skills : analyze interaction logs, identify fallback patterns, and curate example data to help “teach” better model behaviors. Strong Persona & Voice design skills to keep a consistent brand tone across touchpoints while reducing user cognitive load. Proven ability in ambiguity resolution , identifying double meanings and linguistic nuances to prevent bot errors. Bonus Skills Technical literacy (basic Python or coding knowledge) to collaborate smoothly with engineering teams. Pedagogical background (teaching, ESL , translation). Industry certification in Conversational Design (e.g., CDI , UX Writing Hub). Hands‑on experience with platforms like Dialogflow , IBM Watson , or Azure Bot Service . UX Research experience (empathy maps, data-driven insights) to refine dialogue and user journeys. Why This Matters First Engineering Hire - Shape the technical foundation of a rapidly growing startup Massive Market - Tech debt affects $3 trillion globally with 41% created by AI Real Impact - Help companies save millions in development costs Cutting-edge Tech - Latest AI/ML technologies solving real business problems Growth Opportunity - Lead digital transformation in the modernization market Benefits & Compensation Fully Remote with flexible working arrangements Growth Opportunity - Direct path to technical leadership Competitive Paid PTO Package - Company-paid time off Be an early employee at a growing startup To Apply SEND YOUR RESUME IN ENGLISH, please. Include LinkedIn Profile URL GitHub Portfolio - Show us your best work Live Project Examples - Applications or tools you've built Cover Letter - Why you're excited about CodeOpps Any other references highlighting your qualifications About OneSeven Tech Founded by James Sullivan, who built OneSeven Tech - a premier digital product agency serving startups and enterprises. OneSeven has partnered with startup clients who have collectively raised over $100M in VC, with enterprise clients including 2000+ person hospitality groups and NASDAQ companies. Having experienced firsthand how tech debt can destroy startups, we're on a mission to turn the of bad code into actionable business intelligence. We work remotely, move fast with 1-week sprints, and focus on elegant solutions to complex problems. #J-18808-Ljbffr