Sales Specialist

Client Support Specialist (CSS) ABOUT THE COMPANY Autogrow.co’s mission in this world is to accelerate creativity and the entrepreneurial spirit. Founded in 2010, we provide a single, focused service to help our clients delegate their creative, digital marketing tasks without the headaches of hiring. The company sees over 50,000 visits to the site per month and has been featured in Forbes, Inc Magazine, Entrepreneur, The Washington Post, Mixergy, and other well‑known publications. AutoGrow’s growth goal is to hire 1,000 new team members in the next 6 months. Our core company values are: Continuous Self‑Improvement, Creativity, and Enjoyment. And we are always looking to bring new talent onto the team. BENEFITS Work remotely or from home (our entire team is remote) Consistent workload, consistent compensation, and workflow (we sell a single, focused monthly subscription service to our clients) Proven, easy‑to‑learn workflow that is streamlined and organized by our own in‑house software Work for a mission‑focused company that provides a great service that helps people Have fun while interacting and learning from fellow team members. We’re always improving Learn new skills and upgrade your existing ones Earn a monthly income that can grow into a full‑time salary in the long term ABOUT THE POSITION AND WHO WILL BEST FILL IT The Client Support Specialist (CSS) position is best for someone who is customer‑focused, sales‑driven, diligent, tenacious and detail‑oriented. Your main goal is to ensure positive client experiences and work with the Project Manager and Strategist to quickly respond to client questions, complaints, or general comments that aren’t strategy‑specific. Finally, one of our core values as a company is relentless self‑improvement. If this describes how you like to live your life personally and professionally, you’ll fit in well with us. We’re always getting better, and always improving. We are also looking to work with someone for the long‑term. Making it better will be part of your responsibility. RESPONSIBILITIES Monitor our inbox for client communications; respond or direct to the correct person (with a message to that person) Respond to all client messages within 30 minutes during regular business hours Respond to cancellation requests, offering a consultation call, the cancellation link, and solicit feedback and testimonials Request testimonials Collaborate with the Account Strategist for upsell strategies Lead in monitoring the Tawk.to channel during business hours Send regular messages to clients regarding tasks, account status, completion, etc. Respond to client questions regarding the app, app account, or other technical issues Introduce new features to clients, be a source for answering questions Collect materials from clients and put in the appropriate place (e.g., login credentials) Read and follow our training (details and consistency matter) as well as working to improve it over time Attend sync‑ups daily at 10:30 am EST, Monday‑Friday Attend daily team meetings at 4:15 pm EST; participate with constructive ideas REQUIREMENTS Must have excellent written English skills for communicating with AutoGrow's clients Must have a reliable, stable, and fast internet connection Must be diligent and enjoy having a position where staying organized and communicating clearly is key Must have project management experience BIG PLUS if you have any digital marketing experience and knowledge Must be friendly, diligent, and enjoy working within a proven process, and recurring daily workflow Comfortable working virtually and being self‑directed Must be available to work during normal business hours i.e. between 9 am and 5 pm EST (New York Time), Monday‑Friday Must complete a skill test and 2‑week training as documented on our wiki, as given by our assistant Salary : $320,388.00 - $333,222.00 per month Experience : Sales: 3 years (required); Digital Marketing: 1 year (preferred) Language : English (required) #J-18808-Ljbffr