Senior Project Manager
hace 4 semanas
Direct message the job poster from Customertimes We are seeking a Project Manager to lead end-to-end delivery of CX solutions (CRM, CPQ, Marketing Automation) through consolidation and business process harmonization across multiple divisions. The role involves managing all project phases, driving change management and process transformation, overseeing risks and governance, and partnering with enterprise architects and product owners to ensure roadmap alignment and successful cloud migrations. Locations United States Canada Europe Note Candidates must be available to work within EST time zones . Requirements 5+ years of experience in project/program management, business analysis, or product ownership within the CRM domain (strong implementation experience and business process understanding), or 3+ years in Salesforce transformations (multi-instance unified architecture). Proven success leading global, cross-functional teams across multiple time zones and business units. Strong grounding in change management frameworks (e.g., ADKAR). Experience managing integration projects (MDM, data migration, external APIs). Manufacturing experience is a strong plus. Consulting experience (e.g., Accenture, PwC, Deloitte, KPMG) preferred. Relevant certifications (Solution Admin or Project Management-oriented). Familiarity with Lean Six Sigma or process improvement methodologies (certification is a plus). Other skills Full professional proficiency in English. Excellent communication and stakeholder management skills, including the ability to engage both CxO-level and operational leaders. Strategic mindset with the ability to balance priorities and make effective trade-offs. Calm in Crisis: provide stability and focus during high-pressure escalations. Adaptive Leadership: coach various stakeholders through ambiguity and change. High sense of ownership and accountability, ensuring timely and quality delivery. Proficiency with Jira, Smartsheet, Confluence, MS Project, PowerPoint, and Lucid tools. Job Responsibilities Lead end-to-end delivery of CX solutions (CRM, CPQ, Marketing automation etc.) consolidation and business process harmonization across multiple divisions and solutions. Drive execution across discovery, design, build, and deployment phases, ensuring minimal disruption to operations. Act as Change Management Owner, creating stakeholder alignment, adoption strategies, and communication framework: Migration from on-premise CX solution to CX cloud; From one CX solution to another CX solution. Transformation of process during the migration/ transition delivery. Own RAID log, risk mitigation, and dependency tracking across global teams. Lead governance: chair program steering committees, phase gate reviews, and status communications. Partner with enterprise architects, product owners, and technical leads to ensure roadmap viability and system alignment. What We Offer 100% remote opportunity. Opportunities for professional growth and advancement. A collaborative and innovative work environment. Paid vacation, sick leaves and days off. Support for participation in professional development opportunities (webinars, conferences, trainings, etc.). Regular team-building activities and bi-annual company-wide events. Seniority level Mid-Senior level Employment type Full-time Job function Project Management Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Customertimes by 2x #J-18808-Ljbffr
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