Onboarding Manager
hace 4 semanas
The Onboarding Manager is responsible for overseeing the entire process of bringing new clients onboard. Onboarding Manager Job Summary The Onboarding Manager is responsible for overseeing the entire process of bringing new clients onboard. This includes setting up their sites, coordinating training, and providing support after launch until clients are ready to transition to the Support team. The Onboarding Manager ensures that client expectations are met, timelines are adhered to, and deliverables are completed within the agreed scope and standards. Key Responsibilities: Oversee and manage the end-to-end customer onboarding process. Understand and communicate the scope of the client contract, ensuring expectations are clear. Deliver the final product to the client, ensuring it meets scope, standards, and timelines. Set up and manage the client’s Zendesk account and Jira project. Maintain accurate status updates for the project in Jira and Zendesk. Request information, deliverables, and ETAs from the client and communicate them to the internal team. Gather requirements from the client and provide necessary information to internal teams to execute tasks. Flag out-of-scope requests or deviations from the project timeline to both internal teams and clients. Oversee the mapping and migration of sites with simple content types. Act as the main point of contact for the client throughout the onboarding process. Share progress reports and hours both internally and externally. Coordinate all client meetings, ensuring the right people are involved at the right time. Recognize when technical or strategic help is needed and involve the appropriate team members. Improve product adoption and customer retention by fostering strong, positive client relationships. Train clients on editorial tools and dashboards to help them achieve their goals. Coordinate technical training for L&D, client backends, and JS Feed Builder. Provide materials to clients to support their learning of best practices and maximize outcomes. Capture and differentiate between promised features and new client requests for future consideration. Base Benefits Package Monthly wellness subsidy Flexible paid time off (PTO) with 12 national holidays and 20 days of vacation per year, as well as paid sick days and personal celebrations days RebelMouse is committed to providing a diverse work environment. We appreciate the unique competencies that each person brings to the company, and we provide equal employment opportunity to all applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, protected veteran status, or disability status. Job requirements Qualifications and Skills: Excellent communication and interpersonal skills, with the ability to manage client relationships effectively. Strong organizational and multitasking abilities to manage multiple onboarding projects simultaneously. Experience with project management tools like Jira and customer support platforms like Zendesk. Ability to set clear expectations, manage scope, and adhere to deadlines. Preferred : Experience working with complex software or content management systems. Familiarity with client training and product adoption strategies. Ability to identify opportunities for improvement in onboarding processes. #J-18808-Ljbffr
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Client Onboarding Lead: Adoption
hace 4 semanas
Ciudad Autónoma De Buenos Aires, Argentina Remote A tiempo completoA leading remote company is seeking an Onboarding Manager to oversee the end-to-end onboarding process for new clients. This role involves setting up client accounts, ensuring deliverables are met, and fostering strong client relationships through effective communication. The ideal candidate has experience with Jira and Zendesk and possesses excellent...
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ARG - Technical Onboarding Manager
hace 4 días
Buenos Aires, Argentina Tidal A tiempo completoJob Title: Technical Onboarding Manager Contractor Fee: $3,200 - $3,500/month (USD) Work Arrangement: Remote Engagement Type: Independent Contractor Commitment: Full-time (Approx. 45 hours/week) Company Overview: Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses that...
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ARG - Technical Onboarding Manager
hace 4 días
Buenos Aires, Buenos Aires C.F., Argentina Tidal A tiempo completoJob Title: Technical Onboarding Manager Contractor Fee: $3,200 - $3,500/month (USD) Work Arrangement: Remote Engagement Type: Independent Contractor Commitment: Full-time (Approx. 45 hours/week) Company Overview: Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses that...
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Technical Implementation Specialist
hace 1 semana
Buenos Aires, Argentina Tidal A tiempo completoJob Title: Technical Implementation Specialist (Onboarding Manager) Contractor Fee: $3,200 - $3,500/month (USD) Work Arrangement: Remote Engagement Type: Independent Contractor Commitment: Full-time (Approx. 45 hours/week) Company Overview: Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable,...
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Ref. 20594: Product Manager/Owner Senior
hace 4 días
Ciudad Autónoma De Buenos Aires, Argentina ADN - Recursos Humanos A tiempo completoEn ADN – Recursos Humanos estamos en la búsqueda de Product Manager/Owner Senior / Híbrido CABA Centro para Importante Empresa. Requerimientos: Más de 5 años de experiencia en gestión de productos tecnológicos. Experiencia comprobada como Product Manager y/o Product Owner en soluciones B2B. Conocimiento del ciclo completo de vida de productos...
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Partner & Channel Development Manager
hace 2 semanas
, Ciudad Autónoma de Buenos Aires, Argentina Apply Minds A tiempo completoRole Overview We are seeking a results-driven Partner & Channel Development Manager to develop and execute a scalable partner strategy that drives growth for our application and software development services. This role is responsible for building and managing a high-performing partner ecosystem, recruiting new channel, alliance, and referral partners, and...
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Buenos Aires, Buenos Aires C.F., Argentina Tidal A tiempo completoJob Title: Technical Implementation Specialist (Onboarding Manager)Contractor Fee: $3,200 - $3,500/month (USD)Work Arrangement: RemoteEngagement Type: Independent ContractorCommitment: Full-time (Approx. 45 hours/week)Company Overview:Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable,...
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Onboarding Coach
hace 2 semanas
Buenos Aires, Argentina Third-Party Job Posts A tiempo completoCloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...
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Account Manager
hace 2 días
Ciudad Autónoma De Buenos Aires, Argentina Pacifica Continental A tiempo completoAs an Account Manager , you will be responsible for managing a portfolio of clients, building strong relationships, and ensuring their satisfaction with our products and services. You will serve as the main point of contact for clients, collaborate with internal teams, and contribute to the growth and success of our business THE RESPONSIBILITIES Build and...
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Remote Sales Enablement Manager — Bilingual English
hace 2 semanas
Ciudad de Mendoza, Argentina Mural A tiempo completoA visual collaboration software provider based in Argentina is seeking a Remote Sales Training Manager. The ideal candidate will create and deliver training programs for sales teams while ensuring the effective onboarding and enablement of these teams. This role requires fluent English and over 5 years of relevant sales experience, alongside familiarity with...
