1450 Channel Operations Manager
hace 2 semanas
I’m helping Softgic find a top candidate to join their team full-time for the role of 1450 Channel Operations Manager . You will optimize partner success and drive operational excellence across a multi-product cybersecurity portfolio. Compensation USD 2.5K - 2.7K/month Location Remote (anywhere) Mission of Softgic "In Softgic S.A.S. we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy: ✯ Deliver quality products and services. ✯ Achieve the satisfaction of our internal and external clients. ✯ Encourage in our team the importance of training to grow professionally and personally through development plans. \✯ Comply with the applicable legal and regulatory requirements. ✯ Promote continuous improvement of the quality management system. What makes you a strong candidate You are proficient in SLA compliance, Process documentation, Performance analysis, HubSpot, Data reporting. You have +4 years experience in Channel account management. Spanish - Conversational English - Fully fluent Responsibilities and more We are looking for a Channel Operations Manager to build, optimize, and execute our partner program operations across a multi-product cybersecurity portfolio. This role ensures seamless partner activation, adoption, and lifecycle management while driving operational excellence and strong collaboration across internal teams. Responsibilities Manage daily partner program operations, including intake, onboarding, governance, and deal registration workflows. Maintain accuracy across partner orders, renewals, and registrations. Align and document processes across Sales, Channel, Marketing, Finance, Product, and Service Delivery. Identify and resolve blockers affecting partner delivery or satisfaction. Oversee PRM and CRM platforms, configure multi-product workflows, and support reporting and dashboards. Optimize the full partner lifecycle, improving activation speed, onboarding time, health scoring, retention, and SLA compliance. Deliver recurring and ad-hoc reporting, insights, and performance analysis to improve program scalability. Requirements 4+ years in channel operations, channel account management, or partner success in tech. Experience working in multi-product or multi-business-unit environments. Strong communication and coordination skills with internal teams, partners, and vendors. Familiarity with PRM tools, HubSpot CRM, reporting systems, and deal registration workflows. Ability to produce reporting, presentations, and partner-facing communications. Cybersecurity or GRC experience is a plus. Benefits We’re certified as a Great Place to Work. Opportunities for advancement and growth. Paid time off. Formal education and certifications support. Benefits with partner companies. Referral program. Seniority level Associate Employment type Full-time Job function Management and Manufacturing Industries Staffing and Recruiting #J-18808-Ljbffr
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