Client Success Specialist

hace 2 semanas


Buenos Aires, Argentina Cognizant Technology Solutions A tiempo completo

Client Success Specialist Location: Remote (EST Timezone) Work Schedule: Monday - Friday, 9 AM to 5 PM (EST) Key Responsibilities Own, manage, and optimize client experience from Free Trial/Onboarding and onwards. Assist clients in aligning, tracking, and achieving their desired goals and objectives. Ensure client relationships are progressing positively and timely. Be the escalated client support, coordinate response and resolution to challenges that our clients are facing. Outreach to customers regularly to get a pulse of success & struggles. Provide regular account reviews and strategic account plans. Anticipate client needs and introduce solutions that add value to their business. Coordinate with internal teams to access additional resources and facilitate solutions for customers. Act as the customer's trusted advisor, providing support and guidance throughout the customer lifecycle. Requirements 2+ years of customer-facing experience. Exceptional communication skills. Ability to quickly acquire knowledge of technology. Proven ability to build & maintain relationships with clients and internally. Experience with Microsoft Office (Word, Excel, PowerPoint), Outlook, Teams, and/or Zoom. Nice-to-Haves Proficiency with Salesforce. Minimum of 1 year experience with Software as a Service (SaaS). Background in the Waste Industry. Familiarity with United States geography and major cities. Values Someone who embodies our values: Do the Right Thing; Initiative & Ownership; Problem Solver; Focused Urgency; Listen to Understand; Grow or Die (Focused on Growth). #J-18808-Ljbffr



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