IT Support Specialist
hace 3 semanas
As an IT Support Specialist you will be the first point of contact for customers and internal users. You are responsible for building strong relationships and delivering an exceptional user experience. You will monitor phone and ticketing systems, troubleshoot technical issues in the application hosting environment, and coordinate with internal teams to support end-user success. Responsibilities Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system Navigate technical documentation to follow appropriate troubleshooting steps for reported issues Monitor ticket queues to ensure SLA compliance and escalate when necessary Maintain clear and consistent documentation of incidents and resolution notes using Zendesk Deliver remote desktop support to both client and internal users Proactively identify emerging issues and act quickly to mitigate impact Notify management of trending technical problems and contribute ideas for process improvements Build effective cross-functional relationships to support escalation paths and end-user success Uphold a positive, professional atmosphere with both customers and colleagues Requirements 2+ years of experience providing application and desktop support in a fast-paced environment C1 level English or equivalent proficiency Advanced troubleshooting skills for Windows 10/11, Mac OS, and the Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Teams) Proficiency with Microsoft native tools and utilities for resolving system issues Familiarity with mail flow, routing, and connectivity concepts in Microsoft Exchange and Office 365 Experience with ticketing platforms such as Zendesk Ability to analyze, prioritize, and respond to support issues using sound judgment and technical reasoning Customer-first mindset with excellent multitasking and communication skills Willingness to learn new tools and technologies in a fast-evolving environment Cloud computing knowledge and general system administration experience Strong interpersonal skills with the ability to collaborate within a team and across departments Adaptability to shifting priorities and changing customer needs Motivation to contribute to a collaborative, mission-driven culture Preferred Qualifications Familiarity with LAN, WAN, and mobile computing setups Experience with PowerShell scripting Background working for a managed service provider (MSP) Understanding of Office 365 tenant administration Benefits Salary Range: $1800-$2200 USD/month Employment type: Full Time Contractor 3 days in office in Palermo, Buenos Aires Unlimited PTO $1500 USD Tech budget Only CV's submitted in English will be accepted Senior level Entry level Employment type Full-time Job function Other Industries IT Services and IT Consulting #J-18808-Ljbffr
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Remote Field IT Support Specialist
hace 1 semana
Municipio de Rincón de los Sauces, Argentina Cognizant A tiempo completoA leading IT services provider is seeking a Field Support Analyst in Argentina to enhance operational efficiency by providing technical support to users. You will be responsible for resolving technical issues, maintaining IT infrastructure, and improving technology processes. Candidates should have a degree in Information Systems and experience in IT...
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Product Support Specialist
hace 2 semanas
Municipio de Rincón de los Sauces, Argentina Techunting A tiempo completoProduct Support Specialist – Techunting Join to apply for the Product Support Specialist role at Techunting . In a Nutshell For a global team of customer‑obsessed product support professionals, we are looking for a Product Support Specialist who is an enthusiastic and tech‑obsessed problem solver to join our efforts to amaze our SMB customers with our...
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Support Specialist LATAM
hace 1 día
Municipio de Rincón de los Sauces, Argentina RemoFirst A tiempo completoSupport Specialist LATAM Join to apply for the Support Specialist LATAM role at RemoFirst RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company. Our...
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Senior Client Onboarding
hace 1 semana
Municipio de Rincón de los Sauces, Argentina Ottomatik.io A tiempo completoSenior Client Onboarding & Support Specialist We are South and our client is looking for a Senior Client Onboarding & Support Specialist at Ottomatik.io . Note to Applicants Eligibility: This position is open to candidates residing in Latin America. Application Language: Please submit your CV in English. Applications submitted in other languages will not be...
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Remote LATAM Support Specialist
hace 1 día
Municipio de Rincón de los Sauces, Argentina RemoFirst A tiempo completoA dynamic technology startup is seeking a Support Specialist LATAM to join their remote team. This role involves handling inquiries through Zendesk, collaborating with diverse teams, and ensuring efficient resolutions to support operations. Ideal candidates should have 2–3+ years of experience in customer support, strong communication skills in English,...
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NA Partnerships Support Specialist
hace 3 semanas
Municipio de Rincón de los Sauces, Argentina Matific A tiempo completoOverview Join to apply for the NA Partnerships Support Specialist role at Matific . About Matific: Matific is a leading global EdTech provider, delivering an adaptive online learning platform for primary school mathematics. With our product utilized by millions of students, teachers and parents in 100+ countries, we aim to educate the youth and bring...
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Technical Support
hace 2 semanas
Municipio de Rincón de los Sauces, Argentina Atomic - Remote Jobs A tiempo completoJoin to apply for the Technical Support & Success Specialist | Legal Tech Startup ⚖️
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IT Engineer
hace 4 semanas
Municipio de Rincón de los Sauces, Argentina Experis Argentina A tiempo completoWe are looking for an experienced IT Engineer (Infrastructure) to join our team and lead the technological operations of our Argentina office. Operate and maintain IT networks, equipment rooms, conference systems, desktop services, and office security systems. Monitor and periodically review LAN, WLAN, and WAN performance, performing local troubleshooting of...
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VIP Desktop Support Engineer
hace 5 días
Municipio de Rincón de los Sauces, Argentina Iron Systems, Inc A tiempo completoA technology solutions provider in Neuquén is looking for a skilled IT Support Specialist to install, configure, and maintain desktop computers and software. Responsibilities include troubleshooting hardware/software issues, supporting Office 365 environments, and adhering to defined SLAs. The ideal candidate should have knowledge of network troubleshooting...
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Remote IT Support Specialist
hace 1 día
Municipio de Esquel, Argentina Fundraise Up A tiempo completoA global fundraising platform is seeking an IT Support Specialist to provide first-line internal support. This entry-level role involves assisting colleagues with basic technical issues and coordinating with various teams. The ideal candidate should be a native Russian speaker with strong English skills, a friendly service orientation, and a willingness to...
