Onboarding Specialist

Owners is an early-stage startup that provides technological and business support to help people start and grow their own home service businesses. We are looking for an Entry-Level Onboarding Specialist to join our team and help us onboard new clients onto our platform. The Onboarding Specialist will be responsible for guiding clients through the onboarding process, providing training and support, and ensuring a smooth transition onto our platform. Fluency in both Spanish and English is required. Overview At Owners we help founders build the small business of tomorrow, today. Our vision is to build the operating system for local business ownership, and by doing so to provide a fairer shot for the American Dream. We are a business-in-a-box platform for home services entrepreneurs. We give our customers ongoing training, technology and a demand generation engine needed to launch, manage, and grow a home services company at a fraction of the cost and time of going solo or buying a franchise. Your Role As an Onboarding Specialist at Owners, you will play a critical role in the onboarding process for new clients, from account setup to training and ongoing support. You will be the primary point of contact, ensuring a positive experience and long‑term success on our platform. Your strong communication and interpersonal skills will be essential as you develop a deep understanding of our platform and effectively communicate that knowledge in both Spanish and English. You will also identify opportunities to improve the onboarding process and work with cross‑functional teams to implement solutions, ensuring clients transition seamlessly onto our platform. Why you might be excited about us We’re working to solve the future of local entrepreneurship, starting with home services. We’re extremely small, so there is no bureaucracy. As the company grows, your responsibilities will too. We discourage unnecessary meetings; we prefer async discussion whenever possible. We’re a diverse team with backgrounds ranging from hyper‑growth startups to professional golf. We’ll help you do great work without micro‑management. We value a balanced work/life and care about family and personal development. We don’t expect you to be always engaged with work. We’re likely not a good fit if you Like more established companies; this is still early‑stage. Need a fixed culture; you’ll help build ours. Prefer predictable priorities; projects and priorities may shift often. Prefer instructions over intentions; we expect you to be a creative thinker and scrappy. Requirements Self‑aware, open to learning, and willing to admit what you don’t know. Bias for action preceded by a “stop and think” phase. Excitement for a fast‑growing startup. Comfortable asking for forgiveness rather than permission; eager to learn and implement on your own. Exceptional communication skills, both written and verbal. Understanding of business performance metrics. Proven work experience in sales with a track record of success. Software skills including Google Suite, HubSpot, Notion, and Zoom. Benefits Competitive compensation package with stock options. 15 days PTO + American holidays. Wellness perks. Professional development funds. Transparent culture. #J-18808-Ljbffr