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Customer Success Specialist

hace 2 semanas

Córdoba Córdoba, Argentina Avature A tiempo completo

The mission of the Customer Success Specialist is to provide new customers with a seamless Avature onboarding experience. They act as advisors, guiding clients closely to become effective and autonomous users of the system.
Your challenges and objectives
- Develop relationships that promote retention and loyalty, maintaining an ongoing communication with the customer and the assigned internal stakeholders, from contract signing through account stability.
- Accelerate system adoption through ongoing guidance and preparation, in collaboration with different internal Avature teams.
- Facilitate a seamless handover process among internal stakeholders to optimize interactions with customers.

Your day-to-day activities
- Act as the main point of contact for customers and liaison between different Avature teams.
- Align expectations with the customer at every stage and make sure information flows smoothly across teams.
- Ensure customers are equipped with the knowledge and resources they need to get the most out of Avature.
- Work closely with internal stakeholders, maintaining information consistency and goal alignment.
- Bring client feedback on existing processes to Avature teams and raise issues as required for resolution or escalation.

About you
- English proficiency is a must.
- Resourceful and proactive.
- Outstanding communication and presentation skills.
- Sound decision-making and organizational skills.
- Previous experience in customer-facing roles and project management.
- Knowledge of implementation processes in the SaaS industry is a plus.

About us
Avature is a market leading enterprise SaaS Solution provider for global talent acquisition and talent management. We have a strong commitment to high quality engineering and customer service and are recognized innovators in the very large company market. We currently work with over 650 companies worldwide, including 110 of the Fortune 500, all of the Big Four consulting firms, the largest banks and manufacturers in the world, and five governments.
We design, build, implement, and support our product ourselves. With 26 releases a year and a strong commitment to innovation and quality engineering, our private cloud platform has become the product choice for the very large global organization.
At Avature, we value opportunities to learn and grow within a dynamic, creative, and collaborative environment. We encourage autonomy and empower our people to approach challenges innovatively while bringing their unique perspective to the table. We offer a career development program that supports continuous learning and thoughtful leadership, and that meaningfully impacts each individual’s professional trajectory.
What we offer
A fast-paced, energetic, and engaging environment.
Flexible hours.
Work remotely or come by the office as much as you want.
Four salary reviews per year.
Option to earn part of your salary in US dollars.
Three weeks vacations from the first year.
Four weeks paternity leave.
OSDE 310 health coverage (family plan).
Four days a year to attend events related to professional development.
End of year week off (December 26 to 31).
Internet service expenses.
Birthdays off.
An organizational culture that empowers everyone to be themselves is key to thrive in business, but more importantly, it is a pathway for creating a more equitable society. Avature fosters a diverse and inclusive environment and celebrates that each unique person brings something different to our team. We are committed to considering all qualified applicants equally and to promoting equal opportunities within our organization.