Site Reliability Engineer

Overview To apply for this position, you must be based in the Americas, preferably Latin America. The United States of America is not applicable. Applications from other locations will be disqualified from this selection process. We are a cutting-edge e-commerce company developing products for our own technological platform. Our creative, smart, and dedicated teams pool their knowledge and experience to find the best solutions to meet project needs, while maintaining sustainable and long-lasting results. We strive to create a workplace that allows teams to thrive and develop professionally, with an open, collaborative, and respectful culture that hires top talent and lets them do what they do best. What you will be doing Improving reliability through the construction of systems and software, your primary role will be that of a software engineer. You won’t be writing loads of code but you will be able to see the bigger picture and you’ll really understand how development decisions impact wider systems. As an integral part of the company, you will collaborate closely with our various development teams to ensure that they are developing for reliability and resilience. Analyzing development decisions to understand how they will impact key reliability metrics, measured by Service Level Objectives and error budgets. These metrics will be the foundation for all coding and architecture configurations. Some of your responsibilities will include: Interacting with other engineering teams to help them improve the availability, reliability, and resilience of our infrastructure and systems. Using your analytical skills to help engineering teams debug and fix issues. Helping teams identify, troubleshoot, and resolve high-impact issues. Practicing sustainable incident response, facilitating incident resolution, and performing blameless postmortems. Creating and keeping up-to-date required documentation related to all systems/solutions in their area of responsibility. Building knowledge in incident & problem management, change management, and security. On-call availability. Knowledge and skills you need to have BS. in Computer Science, Computer Engineering, or a related field with 5 years of relevant experience; or M.S. in Computer Science, Computer Engineering or a related field (if you don’t meet this requirement, an equivalent combination of experience and/or education will be taken into consideration) 5+ years troubleshooting systems and infrastructure Software development background with the ability to analyze and understand existing code Familiar with microservice-based architecture Proven experience with any Monitoring systems (Prometheus, Nagios, Zabbix, New Relic, or any other). Understanding the fundamental principles of continuous integration, testing, and deployment. Experience with Linux and Windows-based containers and containers orchestration such as Docker, Kubernetes, Docker Swarm, etc. Knowledge of Infrastructure as Code software (Ansible, Terraform). Experience with Log Management tools like Graylog, ELK, or similar technologies. Basic understanding of TCP/IP (routing, subnets, ports, etc.). Working knowledge of layer infrastructure including load balancers and Web servers. Business Analysis experience. Flexibility to work with departments in different time-zones. English and Spanish fluency is a must. Why choose us? We provide the opportunity to be the best version of yourself, develop professionally, and create strong working relationships, whether working remotely or on-site. While offering a competitive salary, we also invest in our people’s professional development and want to see you grow and love what you do. We are dedicated to listening to our team’s needs and are constantly working on creating an environment in which you can feel at home. We offer a range of benefits to support your personal and professional development: 22 days of annual leave. 10 days of national holidays. Health Insurance options. Access to e-learning platforms. Possibility of on-site English classes in some countries, and more. Join our team and enjoy an environment that values and supports your well-being. If this sounds like the place for you, contact us now #J-18808-Ljbffr