Enterprise Project Manager

About LILT AI is changing how the world communicates — and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone , regardless of the language they speak. We use cutting‑edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost‑effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1 —guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category‑defining company in a $50B+ global translation market being redefined by AI. The Enterprise Project Manager is a fundamental component of the production life cycle for LILT's largest Enterprise customers, ensuring projects are delivered on‑time, on budget and to accepted quality standards. This is a customer‑facing role as well as internal responsibility to delegate project coordination to Project Coordinators, DTP, Multimedia Teams and Quality Coordinators. This is a Contractor role at LILT, paid on an hourly rate, to provide support to customers based in the PST timezone. RESPONSIBILITIES Manage projects from inception to delivery for LILT’s largest enterprise customers Engage directly with customers to clarify project requirements, ensure all assets are received, and confirm delivery in line with pre‑defined SLAs Own internal and external communication within pre‑defined SLAs Identify risks, potential issues, plan to and mitigate them, and escape to the Program Leader as appropriate Define and delegate admin work to PCs Interns Effectively balance and manage priorities across a variety of task types and customers Establishes deadlines / ensures deadlines are feasible and completes tasks by said deadlines Escalates issues or problems in an effective manner, along with proposed solutions Asks pertinent questions to ensure full comprehension of the task in hand Strictly follows Production SOPs and best practices. Ensure projects are managed and delivered in line with Production KPIs (Margin, Quality, On Time Delivery) Implement new features, efficiencies and initiatives in line with Department and Company goals. DUTIES Manage the end to end project management workflow (including Translation, QA, DTP, Linguistic Sign Off, E‑Learning, Multimedia) Ensure all projects are delivered on time as per customer SLA Manage quality at the project level, ensuring linguists adhere to Customer linguistic assets and QA rules Responds quickly and efficiently to internal and external stakeholders Ensure all system admin, including data entry, is accurate Process invoicing and payments Perform file analysis Monitor linguistic assets (TM, Style Guides, reference material) Demonstrates a deep understanding of all production workflows and processes related to Enterprise accounts Utilize systems and tools released by Production Train supporting resources on key production processes and methodology Develop and maintain process documentation related to their Customer Consistently follow correct protocols for tasks and accounts. Escalate quality complaints and feedback received from Customer stakeholders Raise Customer Support tickets as required Perform Linguist Sourcing in our existing vendor database and enters sourcing requests when new vendors are needed Completes ongoing risk assessment and mitigation for all production areas. Manage linguist communication for all projects QUALIFICATIONS Bachelor’s or Master’s degree in Languages, Translation, Linguistics REQUIRED EXPERIENCE 3‑5+ years of professional experience in managing large‑scale complex production for Technology customers Proven customer‑facing experience Excellent internal communication skills, including fast responsiveness and quick resolution Solid organizational skills including meticulous attention to detail and multitasking skills Able to meet deadlines and work under pressure Our Story Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company. The quality just wasn’t there. So they set out to build something better. LILT was born. LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting‑edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human‑in‑the‑loop systems, and now agentic AI. With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning. Our Tech What sets our platform apart: Brand‑aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation Human‑in‑the‑loop reviews via our global network of professional linguists, for high‑impact content that requires expert review LILT in the News Featured in The Software Report's Top 100 Software Companies LILT makes it onto the Inc. 5000 List. LILT’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry. Check out all our news on our website. Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision‑making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt‑out of the use of AI in our hiring process, please let us know at LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices. #J-18808-Ljbffr