Maintenance Renewals Specialist
hace 2 días
Overview The Maintenance Renewals Specialist is responsible for driving renewals revenue for North American and Latin American customers (annual maintenance business base of $16M). They track all maintenance contracts, ensure renewal quotes are accurate and generated on schedule, and follow through purchase order receipt to meet renewal revenue targets. This role interfaces with Sales, Order Management, Finance, and Service Delivery to ensure smooth quoting, order processing, and invoicing, and also interfaces with Customers, Partners, and Distributors. Responsibilities Manage all support renewals for NA and LATAM (base of $16M in annual support revenues). Track all support contracts, expiration dates, renewal quotes and bookings. Work closely with Sales to understand the client’s support offerings, pricing, and quoting. Support Regional Account Managers to ensure renewal quotes are generated accurately and sent to customers in a timely manner to avoid lapses in support coverage. Educate and promote the value of client support services to Sales, Partners, and Customers. Collaborate with Sales Order Coordinators and IT to maintain accurate customer installed base information for accurate renewal quoting. Serve as Subject Matter Expert on support quoting, pricing, and order processing. Drive improvements in quoting and ordering processes for support. Assist Order Coordinators with questions or issues related to maintenance orders. Work with Distributors and Partners to ensure accurate maintenance quoting and discounts. Serve as the primary contact for support quoting questions and inquiries. Coordinate with Technical Support primes. Follow up on leads from non-entitled customers seeking support, entitlement questions, and issues related to contract coverage. Onboard new maintenance customers, ensuring they receive a welcome package, know how to contact support, and have online accounts established. Report to Services and Sales leadership on renewal rates and performance against revenue and margin targets. Requirements Experience and knowledge of annuity support processes (renewals management, quoting, pricing, etc.). Strong financial skills and understanding of support pricing models and discount structures. Experience working in direct customer models and in channel partner/two-tier distribution models. Experience with complex systems and offerings that include hardware and software. Strong organizational and reporting skills with attention to detail. Strong database management skills; Oracle experience is a plus. Excellent presentation, verbal, and written communications skills. Self-managed and driven to improve processes and tools. Experience influencing and negotiating with sales, customers, and partners. #J-18808-Ljbffr
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Maintenance Renewals Strategist
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Buenos Aires, Argentina Snaphunt A tiempo completoPosition Summary The Maintenance Renewals Specialist is responsible for driving renewals revenue for North American and Latin American customers (annual maintenance business base of $16M). They will track all maintenance contracts, ensure renewal quotes are accurate and generated on schedule, and follow through purchase order receipt in order to meet renewal...
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