Testing Program Liaison

Testing Program Liaison – Fullscript Fullscript is redefining supplement quality for healthcare professionals and their patients. As part of our Medical Innovation team, the Testing Program Liaison will own the end-to-end execution and evolution of Fullscript's clinician-led supplement testing program, ensuring every product we offer meets the highest scientific and regulatory standards. What You'll Do Program Strategy & Execution: Own the quarterly supplement testing program from start to finish — including SKU selection, sampling, lab coordination, data interpretation, and results integration. Identify high-risk or high-value supplement SKUs using data and industry insights. Develop and maintain testing standards, methodologies, and assay protocols in partnership with accredited labs (e.g., HPLC, GC-MS, ICP-MS, microbiological assays). Collaborate with QA, Medical Innovation, and Merchandising teams to resolve any out-of-specification results and maintain compliance with GMP and other regulatory standards. Cross-Functional Collaboration: Partner with Engineering, Catalog, and Product teams to ensure test results are accurately integrated into the Fullscript platform and practitioner experience. Work closely with QA, Legal, and Medical teams to define testing guardrails and ensure alignment with regulatory expectations across the U.S. and Canada. Liaise with vendors, manufacturers, and labs to align on test methods, reporting specifications, and sample handling. Data Interpretation & Communication: Analyze Certificates of Analysis (CoAs) to extract potency and purity data and translate findings into actionable insights. Develop internal documentation (SOPs, QA summaries, internal briefs) and educational assets for practitioners. Create clear, practitioner-facing materials — such as slide decks, handouts, FAQs, and "Fullscript Academy" content — that translate scientific data into accessible knowledge for healthcare professionals. Partner with Marketing, Sales, and Customer Success to craft data-driven messaging and external content that communicates Fullscript's leadership in supplement quality. Continuous Improvement: Keep assay methodologies and lab partnerships up to date with emerging science, technologies, and regulatory changes. Contribute to process optimization, data accuracy, and content workflows that scale as the program expands to new regions (U.S. & Canada). Annual Testing Cycle Management: Manage sample logistics (including Distribution Center visits), lab coordination, method alignment, troubleshooting, and data review for quarterly periods. Conduct program planning, SKU risk assessments, lab method updates, and prepare content and stakeholder communications for interim periods. What You Bring Bachelor's degree in Biochemistry, Chemistry, or a related life-science field. 2+ years in an accredited supplement-testing or analytical lab (HPLC, GC-MS, ICP-MS, microbiology, etc.). Strong scientific writing and data-translation skills. Understanding of supplement quality standards, GMP requirements, and regulatory frameworks in the U.S. and Canada. Bonus: Master’s or PhD in Analytical Chemistry or a related discipline. Prior experience in a supplement company, medical affairs, or clinical liaison capacity. Familiarity with digital platforms, data integration systems, or content management tools. Experience creating educational or marketing content for healthcare audiences. Who You Are You're scientifically curious, operationally strong, and energized by building a new program from the ground up. You can translate complex lab data into clear, credible communications for healthcare professionals. You thrive in cross-functional environments and enjoy collaborating with scientists, clinicians, engineers, quality, and marketers alike. Why You\'ll Love Fullscript Competitive compensation package including equity. 401(k) matching (within U.S.) / RRSP matching (within CAD). Flexible PTO policy. Flexible Benefits Package And Additional Perks. Employee discount on Fullscript catalog of products for family & friends. Ability to work wherever you work well. Apply Now We kindly ask that all applications be submitted directly through our careers page. Due to the high volume of interest, we are not able to respond to individual emails or messages about job postings. If your background aligns with what we\'re looking for, a member of our team will reach out to you directly. Fullscript is an equal-opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request. Before joining the team, all candidates who receive and accept an offer will complete a background check. We use AI tools to support parts of our hiring process, like screening and reviewing responses. Final decisions are always made by people. This process complies with privacy and employment laws across Canada and the U.S. We are an equal opportunity employer committed to diversity and inclusion. Contact & Social For support, email ******. Follow us on @fullscriptHQ. Find more information at . #J-18808-Ljbffr