Testing Program Liaison

About Fullscript Fullscript is a healthcare platform built on the belief that care should treat the whole person. More than 125,000 practitioners and 10 million patients rely on us for high-quality supplements, industry-leading labs, and tools that simplify care and improve outcomes. About The Role We're redefining supplement quality. As part of our Medical Innovation team, the Testing Program Liaison will own the end-to-end execution and evolution of Fullscript's clinician-led supplement testing program—ensuring every product we offer meets the highest scientific and regulatory standards. What You'll Do Own the quarterly supplement testing program end-to-end—SKU selection, sampling, lab coordination, data interpretation, and results integration. Identify high-risk or high-value supplement SKUs using data and industry insights. Develop and maintain testing standards, methodologies, and assay protocols in partnership with accredited labs (HPLC, GC-MS, ICP-MS, microbiological assays). Collaborate with QA, Medical Innovation, and Merchandising teams to resolve any out-of-specification results and maintain compliance with GMP and other regulatory standards. Partner with Engineering, Catalog, and Product teams to ensure test results are accurately integrated into the Fullscript platform and practitioner experience. Work closely with QA, Legal, and Medical teams to define testing guardrails and ensure alignment with regulatory expectations across the U.S. and Canada. Translate scientific findings into actionable insights and practitioner-facing educational content (slide decks, handouts, FAQs, "Fullscript Academy" content). Partner with Marketing, Sales, and Customer Success to craft data-driven messaging and external content that communicates Fullscript's leadership in supplement quality. Keep assay methodologies and lab partnerships up to date with emerging science, technologies, and regulatory changes. Contribute to process optimization, data accuracy, and content workflows that scale as the program expands to new regions (U.S. | Canada). What You Bring Bachelor's degree in Biochemistry, Chemistry, or a related life-science field. 2+ years in an accredited supplement-testing or analytical lab (HPLC, GC-MS, ICP-MS, microbiology, etc.). Strong scientific writing and data-translation skills. Understanding of supplement quality standards, GMP requirements, and regulatory frameworks in the U.S. and Canada. Bonus: Master\'s or PhD in Analytical Chemistry or related discipline. Bonus: Prior experience in a supplement company, medical affairs, or clinical liaison capacity. Bonus: Familiarity with digital platforms, data integration systems, or content management tools. Bonus: Experience creating educational or marketing content for healthcare audiences. Who You Are You\'re scientifically curious, operationally strong, and energized by building a new program from the ground up. You translate complex lab data into clear, credible communications for healthcare professionals. You thrive in cross-functional environments and enjoy collaborating with scientists, clinicians, engineers, quality and marketers alike. Why You\'ll Love Fullscript Market competitive compensation package including equity. 401(k) matching (U.S.) / RRSP matching (Canada). Flexible PTO policy. Flexible Benefits Package And Additional Perks. Employee discount on Fullscript catalog of products for family & friends. Ability to work wherever you work well. Fullscript is an equal-opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request—email ****** for support. We use AI tools to support parts of our hiring process, like screening and reviewing responses. Final decisions are always made by people. This process complies with privacy and employment laws across Canada and the U.S. #J-*****-Ljbffr #J-18808-Ljbffr