Coordinator, Document Services – Fluent in German

Overview Join to apply for the Coordinator, Document Services – Fluent in German role at B&M Global Services Manila . Responsibilities Operations: Efficiently manage all aspects of document production, including voice file transcription, copy typing, document markup, formatting, and the creation of documents in Word, Excel, and PowerPoint Presentations. Ensure all work adheres to established Brand Guidelines. Successfully complete intermediate to complex tasks while maintaining high-quality standards. Focus on accuracy and efficiency in all assignments. Consistently produce one-pass work according to established quality and efficiency standards. Assigned to conduct peer reviews (pre-audits) of the output from coordinators, considering tenure and complexity of work. Effective account management skills: conduct accurate assessment of job requests (including turnaround time); communicate with clients by phone and/or email accurately and timely; proactively offer solutions when issues are foreseen; confirm all discussions and agreements with clients in writing. Report to the Supervisor any issues that may interfere with service delivery; forward client feedback to the Supervisor; stay well-versed in all Department Service Lines; consistently achieve individual targets, priorities, and developmental objectives aligned with the department and Firm. Implement all company policies, rules, and regulations; maintain confidentiality of Firm and client information; attend to all tasks assigned by Management; perform other tasks assigned by Supervisors and Manager. Project management Help execute all project requirements according to service delivery standards. Develop and apply subject matter expertise. Exhibit good client care skills and leadership potential at every opportunity. Coordinate with Project Managers on updates and issue resolution strategies. Brand Support Advise, encourage, and facilitate client adoption of firm brand standards and templates. Create visually engaging documents and presentation materials using MS Word and PowerPoint templates. Ensure accurate and timely output delivery by adhering to established quality and Firm brand standards. Alert clients to potential problems/issues ahead of time and offer possible solutions or alternative approaches. Client Care Build good working relationships with clients and handle their concerns promptly and professionally, in keeping with client service principles. In case of an escalation or complaint, send an acknowledgment email, collate facts, prepare an incident report within the agreed timelines, and provide a recommendation to prevent recurrence. Confirm all discussions and agreements with clients in writing. Skills And Experience A bachelor’s degree with good academic standing. Relevant experience in a similar field and involvement in a similar function. Keen analytical skills and ability to determine client needs. Demonstrates native-level fluency in German and advanced proficiency in English, both written and spoken. Able to make sound and accurate decisions and judgment calls. Effective leadership and communication skills. Highly organized and able to prioritize tasks. Advanced skills in MS Word, Excel, and PowerPoint. Flexible and willing to work any shift. Aptitude for learning new technologies and processes. Highly organized and detail-oriented. Strong commitment to outstanding client service. Exceptional work ethic, personal and professional integrity. Able to establish and maintain effective working relationships; a team player. Able to collaborate and communicate effectively with people from different cultures and various levels of the organization. Experience in working with a multicultural team is an asset. Seniority level Entry level Employment type Full-time Job function Administrative Industries Business Consulting and Services Notes: This description retains the core responsibilities and qualifications from the original text while removing extraneous boilerplate and formatting inconsistencies. It uses only permitted HTML tags and presents information in a clear, job-focused structure. #J-18808-Ljbffr