Technical Support Intern

hace 1 día

San Miguel de Tucumán, Argentina Sovos A tiempo completo

Job Title: Technical Support Specialist Intern Location: Tucumán, Argentina Department: Customer Support Reports to: Manager, Customer Support Job Summary: We are seeking a motivated and detail-oriented intern to join our Technical Support team. This role offers hands-on experience in customer support operations, technical troubleshooting, and data handling. The ideal candidate will have strong communication skills in English and a working knowledge of Microsoft Excel. Key Responsibilities: · Provide first-level technical support to customers via email, chat, and phone. · Troubleshoot and resolve software issues in a timely manner. · Document customer interactions and technical solutions accurately. · Assist in maintaining support documentation and FAQs. · Collaborate with cross-functional teams to escalate and resolve complex issues. · Analyze support data using Excel to identify trends and improvement opportunities. · Participate in team meetings and contribute to process improvement discussions. · Support onboarding and training activities for new users. · Use AI Tools to enhance the Team´s Efficiency Qualifications: · Currently pursuing a degree in Computer Science, Information Technology, Administration, Accountancy, or a related field. · Strong verbal and written communication skills in English and Spanish. · Basic to intermediate proficiency in Microsoft Excel (, formulas, filters). · Customer-focused mindset with problem-solving abilities. · Ability to work independently and as part of a team. · Prior experience in a technical or customer support role is a plus.

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