Technical Support Intern

hace 2 semanas

Tucumán, Tucumán, Argentina Sovos Compliance A tiempo completo

Job Title: Technical Support Specialist Intern

Location: Tucumán, Argentina

Department: Customer Support

Reports to: Manager, Customer Support

Job Summary:

We are seeking a motivated and detail-oriented intern to join our Technical Support team. This role offers hands-on experience in customer support operations, technical troubleshooting, and data handling. The ideal candidate will have strong communication skills in English and a working knowledge of Microsoft Excel.

Key Responsibilities:

·       Provide first-level technical support to customers via email, chat, and phone.

·       Troubleshoot and resolve software issues in a timely manner.

·       Document customer interactions and technical solutions accurately.

·       Assist in maintaining support documentation and FAQs.

·       Collaborate with cross-functional teams to escalate and resolve complex issues.

·       Analyze support data using Excel to identify trends and improvement opportunities.

·       Participate in team meetings and contribute to process improvement discussions.

·       Support onboarding and training activities for new users.

·       Use AI Tools to enhance the Team´s Efficiency

Qualifications:

·       Currently pursuing a degree in Computer Science, Information Technology, Administration, Accountancy, or a related field.

·       Strong verbal and written communication skills in English and Spanish.

·       Basic to intermediate proficiency in Microsoft Excel (e.g., formulas, filters).

·       Customer-focused mindset with problem-solving abilities.

·       Ability to work independently and as part of a team.

·       Prior experience in a technical or customer support role is a plus.


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