Problem Manager
hace 3 semanas
Problem Manager: Root-Cause & Incident Lead NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe. Position: Problem ManagerLocation: Buenos Aires, ARG Grade: 10 We are seeking a proactive and self-motivated Problem Analyst to join our team. This role is critical in ensuring consistent and timely delivery of Problem Management best practices across the organization. As part of a small, dedicated team, you will be responsible for managing the full lifecycle of Problems—from identification and root cause analysis to resolution and communication. You will engage with stakeholders at all levels, including up to VP, and must be confident and effective in both written and verbal communication. Trend analysis toidentifyrecurring problems Manage lifecycle of problems to resolution with support of SME’s Host Problem Update Boards to notify internal stakeholders of known problems Coordinates and manages the known error database Manage critical incidents to reduce recurrence and mitigate impact/risk Ensure efficient and effective resolution of all incidents and problems across the business in line with agreed service levels Develop, manage, and deliver service management data and reporting Exceptional communicator, a sound influencer with the ability to communicate at all levels Good customer service skills, and able to proactively manage customer expectations Strong time management and efficiency skills, organized and delivery focused, good planning skills, and process driven Ability to work on own initiative rather than to a strict process Strong report writing and analytical skills A team player but with the ability to work on own and under pressure Able to negotiate in difficult situations to reach a successful conclusion Ability to manage and resolve conflict and able to work effectively at all levels of the organization Ability to step up when needed and offer support even when outside normal hours if required Excellent analytical and trend analysis skills Ability to create and deliver clear presentations that demonstrate clear outcomes Minimum of 3 years within a Service Desk Demonstrated ability to manage problems Strong vendor and stakeholder management experience Experience working within Software and Services environment is beneficial Offers of employment are conditional upon passage of screening criteria applicable to the job #J-18808-Ljbffr
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Problem Manager
hace 1 semana
Buenos Aires, Argentina NCR Corporation A tiempo completoProblem Manager page is loaded## Problem Managerlocations: BUENOS AIRES CITY, ARGtime type: Full timeposted on: Posted Todayjob requisition id: JR **About NCR VOYIX**NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems...
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Problem Manager
hace 4 semanas
Buenos Aires, Argentina NCR Voyix A tiempo completoAbout NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35...
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Problem Manager: Lidera RCA y Soluciones de Incidentes
hace 4 semanas
Buenos Aires, Argentina BBVA en Argentina A tiempo completoUna entidad bancaria internacional situada en Buenos Aires busca un/a Problem Manager para liderar el proceso de Problem Management, minimizando la recurrencia de incidentes mediante identificación de causas raíz. El candidato ideal debe tener al menos 3 años de experiencia en Service Desk y habilidades en gestión de problemas y proveedores. Esta...
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Gestor de Problemas
hace 4 semanas
Buenos Aires, Argentina BBVA en Argentina A tiempo completo¿Te entusiasma hacer crecer tu carrera? BBVA es una compañía global con más de 160 años de historia que opera en más de 25 países donde damos servicio a más de 80 millones de clientes. Somos más de 121.000 profesionales trabajando en equipos multidisciplinares con perfiles tan diversos como financieros, expertos legales, científicos de datos,...
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Problem Manager: Root-Cause
hace 3 semanas
Buenos Aires, Argentina Ecolab A tiempo completoA digital commerce solutions provider in Buenos Aires is seeking a proactive Problem Manager to oversee the lifecycle of problem management. Duties include engaging with stakeholders for effective resolution and conducting trend analyses. The ideal candidate should have strong communication and analytical skills, with a minimum of three years in a Service...
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Problem Manager Turno Mañana
hace 2 semanas
Buenos Aires, Argentina Web: A tiempo completoDescripción del empleo: Somos IT Patagonia, un equipo que brinda soluciones en la industria del conocimiento con impacto positivo. Llevamos 30 años liderando procesos de evolución tecnológica brindando soluciones para potenciar el funcionamiento de las organizaciones y el desarrollo de las personas que las componen. Queremos ser una mejor empresa para...
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Problem Manager: Root-Cause
hace 1 semana
Buenos Aires, Argentina NCR Corporation A tiempo completoA leading global provider of digital commerce solutions is seeking a Problem Manager in Buenos Aires. The successful candidate will manage the full lifecycle of Problems, including identification, root cause analysis, and resolution. Responsibilities include conducting trend analyses, engaging with stakeholders, and managing critical incidents. Ideal...
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Problem Management Lead
hace 4 semanas
Buenos Aires, Argentina NCR Voyix A tiempo completoA leading global digital commerce provider is seeking a Problem Manager in Buenos Aires. The successful candidate will manage the lifecycle of problems, ensuring effective resolution and communication with stakeholders. Strong analytical, customer service, and communication skills are essential. A minimum of 3 years in a Service Desk is required, with vendor...
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NOC Problem Manager
hace 3 semanas
Buenos Aires, Argentina Ciena A tiempo completoHow You Will Contribute Provide advanced technical support and troubleshooting for complex network and system issues Lead incident response efforts and coordinate with various technical teams Improve operational efficiency through process enhancement and documentation Mentor Tier 1 analysts and support their professional development Drive continuous service...
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DevOps Engineer
hace 1 semana
Buenos Aires, Argentina Web Shop Manager A tiempo completo**About Web Shop Manager & PartsLogic** Web Shop Manager is dedicated to providing innovative solutions in the automotive parts and accessories industry. With a focus on e-commerce, search and discovery, fitment, and vehicle data, we create powerful online shopping experiences that prioritize efficiency, accuracy, and customer satisfaction. Our goal is to...
