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Tour & Inspections Coordinator – Tour Operations (Hybrid - Buenos Aires)
hace 32 minutos
Department: Tour & Inspection Ops Schedule: Full-Time, Weekday and Weekend Shifts Location: Buenos Aires, Hybrid About Belong Belong is reinventing the rental experience for homeowners and residents through technology, end-to-end support, and a people-first approach. As part of our Tour & Inspections Operations team, you will play a key role in shaping how prospective residents experience our homes for the first time. About the Role We are looking for detail-oriented, highly organized, and customer-obsessed Tour & Inspections Coordinators to join our Tour Ops team. This role is responsible for scheduling and managing home tours across assigned markets, ensuring a seamless experience for potential residents and internal tour hosts. You will handle a variety of tour and inspection types — including Open Home, Private, and Occupied Tours — and coordinate inspection coverage in partnership with 1099 contractors and third-party vendors. What You’ll Do Own and manage all tours and inspections scheduling operations in designated U.S. markets Monitor new listings and ensure Open Home tours are scheduled within 2 days of publication Coordinate multiple types of tours & Inspections (Open Home, Private, Occupied, and Virtual) while aligning with peak time windows and lead preferences Manually add and invite leads from various platforms (Zillow, Apartments.com, Zumper, etc.) to scheduled tours & Inspections Collaborate with internal and external tour & Inspections hosts, ensuring they have full tour context and access instructions Capture and manage potential resident attendance and interest data from each tour Ensure accurate and timely tour follow-ups by triggering internal support tickets React promptly to tour feedback and report urgent issues on Slack for resolution Schedule inspections through an automated bidding system (1099 tour hosts, Showami, or Inspectify) Maintain strong adherence to SLAs, with quick lead response and tour resolution timelines Who You Are Highly organized: You excel at multitasking and thrive in fast-paced environments Customer-centric: You care about providing a positive, seamless experience to every lead Tech-savvy: Comfortable navigating scheduling tools, Google Calendar, Admin portals, and Slack Responsive and efficient: You communicate clearly and meet deadlines with precision Flexible and dependable: Willing to work varied shifts including weekends and fill in for team coverage Requirements 1–3 years of experience in operations, scheduling, or customer service (real estate experience is a plus) Strong communication and coordination skills Experience working remotely and independently Comfortable with Google Workspace, Slack, and calendar-based task management Nice to Have Familiarity with real estate platforms (Zillow, Showami, Apartments.com) Prior experience with property management or scheduling field service teams Bilingual (English/Spanish) Why You’ll Love Belong Mission-driven team transforming the rental industry Remote-first culture with flexibility Inclusive and collaborative team environment Opportunities to grow and expand your role as we scale #J-18808-Ljbffr
