Account Manager, Client Experience

Join to apply for the Account Manager, Client Experience role at Power Digital Marketing We are a tech‑enabled growth firm at the intersection of marketing, consulting and data intelligence, igniting revenue and brand recognition for leading and emerging companies worldwide. As a people‑first firm, we value diversity in backgrounds and experiences and strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world, with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth‑obsessed experts who demand innovation and results, driven by integrity, autonomy and grit. As a full‑service growth marketing firm we offer best‑in‑class services including SEO, content marketing, paid media, social media marketing, programmatic + CTV, public relations, influencer marketing, email + SMS, conversion rate optimization, retail marketing and creative. We hyper‑focus on helping brands drive revenue growth and brand recognition, ultimately delivering irrefutable value for our clients. At the heart of Power Digital is our proprietary technology, NOVA, which analyzes businesses through first‑party data, simplifying investment planning for marketing and diligence in M&A, putting marketers in a strategic seat at the table and providing unparalleled value. Advanced spoken and written English proficiency is required for this job. Key Responsibilities Client‑centric Communication: Manage day‑to‑day client communication, including strategic updates, workflow and approval updates, proactively keeping both clients and internal teams informed. Project Management: Adhere to scope of work, demonstrate excellent follow‑through by managing action items to completion, maintain forward momentum by identifying and overcoming roadblocks. Marketing Strategy: Develop integrated marketing plans that deliver against client marketing and business objectives; support development of cross‑channel performance forecasts and media plans. Data‑driven Insights: Leverage data and analytics, such as first‑party tools like Google Analytics and Shopify, to identify strategic opportunities; translate learnings into clear and concise reporting with actionable next steps. Rapport Building: Build strong client relationships and establish Power Digital as a trusted partner through exceptional communication and deep brand knowledge; build collaborative relationships among internal account teams. Client Portfolio: Manage a diverse set of clients totaling up to $175K in monthly recurring revenue. Client Retention: Facilitate the contract renewal strategy, presentation and proposal development alongside the Account Director to extend client partnerships. Service Expansions: Work with the Account Director and the internal account team to identify additional strategies to improve performance and expand client partnerships. Employ AI technologies to enhance and optimize business processes. Utilize and leverage Power Digital’s NOVA ecosystem as it relates to your department. Responsible for other tasks and projects as assigned by Client Services department leadership, as needed. Role Requirements Bachelor’s Degree in Marketing, Communication or related discipline. 3‑5 years digital marketing experience. Preferred experience executing cross‑channel plans; at least 2‑3 years spearheading cross‑channel marketing plans at scale and leveraging data in execution. Cross‑channel account management experience required – at least 2 years. Advanced understanding of digital marketing and experience in earned media, paid media, owned media, attribution, reporting, optimization, etc. Experience in data‑driven marketing is critical. Hands‑on experience with Google Analytics and/or other first‑party reporting platforms (Shopify, Salesforce Marketing Cloud, Adobe, etc.). Campaign leadership skills for end‑to‑end campaign development supporting strategy, segmentation, targeting, etc. in a multi‑channel environment. Strong relationship skills, supported by strategic consulting skills and technical curiosity. Demonstrated history of excellent written and verbal executive communication. Highly dependable, self‑starter, high energy, positive attitude with good organization and time management skills. Ability to manage multiple projects simultaneously, collaborate across different teams and thrive in a fast‑paced environment. Entrepreneurial spirit with a passion for problem‑solving, continued learning and personal growth. Key Performance Indicators (KPIs) 8.8 Average Client NPS. 105% Quarterly Net Revenue Retention. Minimum of 1 Active Service Expansion Opportunity. Most Important Things (MITs) Marketing Strategy, Development and Execution. Client Retention and Client Revenue Growth. Excellence in Project Management. Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity does not only include race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success and inclusion is everyone’s responsibility. Please be aware of fictitious job openings, consulting engagements, solicitations or employment offers from suspicious sources. If you have any doubts about the authenticity of any messaging on behalf of Power Digital, please send us an email at ****** before taking any further action in relation to the correspondence. Seniority level Mid‑Senior level Employment type Contract Job function General Business Industries Technology, Information and Internet Referrals increase your chances of interviewing at Power Digital Marketing by 2x. Sign in to set job alerts for “Client Account Manager” roles. Fashion Account Director, Client Experience We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr