Account Director, Client Experience

Account Director, Client Experience – Power Digital Marketing Overview Power Digital Marketing is a tech‑enabled growth firm that sits at the intersection of marketing, consulting, and data intelligence. We ignite revenue and brand recognition for leading and emerging companies worldwide, guided by integrity, autonomy, and grit. Our proprietary technology, Nova, analyzes first‑party data to simplify media investment and improve marketing decisions. As a people‑first firm, we value diversity in background and experience and believe our culture is key to our success. Responsibilities - Lead integrated marketing campaigns for B2B, Consumer Services, CPG/Retail, Fashion, Lifestyle/Ecommerce, and Enterprise clients. - Use AI technologies and Power Digital’s Nova ecosystem to optimize business processes and improve performance across paid, owned, and earned channels. - Build and maintain strong relationships with client key decision makers, conducting monthly check‑ins to gauge sentiment and uncover opportunities. - Develop comprehensive marketing strategies that exceed client objectives, demonstrating proficiency in media planning and audience targeting. - Leverage data and analytics to identify strategic opportunities, translate learnings into concise reports, and drive tactical optimizations. - Define measurement frameworks, prioritize business metrics, and use platform or attribution data to inform decisions. - Lead contract renewal strategy, presentation, and proposal development to extend client partnerships and review contracts regularly to ensure goals are met. - Collaborate with the account manager and internal teams to identify and execute service expansions. - Manage a client portfolio of at least $175K in monthly recurring revenue. - Co‑coach, mentor, and develop the account team through servant leadership, timely feedback, and up‑skilling opportunities. - Handle additional tasks and projects as required by Client Services leadership. Qualifications & Requirements - Bachelor’s degree in Marketing, Communications, or related field. - 8+ years of digital marketing experience, ideally in agency or agency‑like environment. - Proven track record delivering high customer satisfaction scores. - Extensive experience with CRM/Marketing Operations platforms (e.g., Salesforce, Shopify, HubSpot). - Experience speaking to business‑level metrics (LTV:CAC, MER, etc.). - Campaign leadership skills for end‑to‑end development across multi‑channel environments. - Strong ability to build rapport and relationships with executive‑level contacts. - High energy, self‑starter, dependable, with excellent organization and time‑management. - Entrepreneurial spirit and passion for problem‑solving, continuous learning, and personal development. - Strong proficiency in English. Key Performance Indicators (KPIs) - ETCR or Expansion to Churn Ratio (quarterly). - MRR Closed Service Expansion Retainer per Month (quarterly). - Average Client NPS – 8.8. Most Important Things (MITs) - Team coaching and development. - Marketing strategy, development, and execution. - Client retention and revenue growth. Equal Opportunity Employer Power Digital is an Equal Opportunity Employer. We value diversity across race, gender identity, age, disability status, veteran status, sexual orientation, religion, and more. All employees’ viewpoints are key to our success, and inclusion is everyone's responsibility. Job Details - Seniority Level: Mid‑Senior level - Employment Type: Contract - Job Function: General Business - Industry: Online Audio and Video Media Referral Program Referrals increase your chances of interviewing at Power Digital Marketing by 2x. Contact For genuine opportunities, visit our careers page or email us at recruitment@powerdigital.com. Please report any suspicious messages or fees associated with this role. #J-18808-Ljbffr