(CON02OM) Operations Manager

hace 3 semanas

Municipio de Rincón de los Sauces, Argentina Baja Nearshore A tiempo completo

Operations Manager - Remote, Argentina Job Openings: Operations Manager - Remote, ArgentinaAbout The Job Operations Manager Travel Industry (LATAM)Location: Remote, ARGENTINASeniority: Senior / LeadershipIndustry: Travel & Hospitality TechAbout The Role Are you a dynamic leader with a passion for driving operational excellence in the travel industry?We are looking for an Operations Manager to oversee and scale our regional travel operations across LATAM.In this role, you’ll lead multi-country teams, optimize processes, and ensure a world-class customer experience across flights, hotels, car rentals, train tickets, and more. You’ll collaborate closely with cross-functional teams (Sales, Tech, Finance, Supplier Relations) to shape and grow a fast-scaling travel business powered by cutting-edge technology.Key Responsibilities Multi-Regional Operations Leadership Oversee end-to-end travel operations across LATAM. Ensure seamless execution of bookings and ticketing (flights, hotels, cars, trains, activities). Maintain SLAs and consistent service excellence across all segments. Team Leadership & Performance Management Lead and mentor high-performing multi-location teams. Ensure team leaders manage KPIs and SOP adherence. Recruit, train, and develop operations specialists and agents. Drive a culture of continuous improvement and collaboration. Customer Experience & Service Excellence Implement best practices to improve NPS, FCR, and client retention. Manage service channels: voice, chat, email, self-service. Develop escalation/resolution strategies and improve client journey. Ensure culturally sensitive, effective communication with clients across regions. Supplier & Stakeholder Management Build strong relationships with airlines, hotels, car rental companies, rail operators, and activity providers. Collaborate with cross-functional teams to align goals. Technology & Automation Partner with Tech to leverage AI, chatbots, and automation. Identify and implement operational efficiencies. Financial & Compliance Oversight Drive cost-effective operations and revenue growth through process optimization. Monitor and optimize spend on tech and communication tools. Who You Are Proven Leader Skilled at managing large, multi-country teams. Travel Industry Expert 6+ years in large-scale travel operations (B2B or B2C). Process-Oriented Strong background in SOPs, KPIs, and operational excellence. Negotiator & Relationship Builder Comfortable working with airlines, hotels, and distribution partners. Tech-Savvy Experienced with booking platforms, automation, and customer service technology. Multicultural Mindset Adaptable communicator, resilient, proactive, and firm under pressure. Bonus If You Have Knowledge of GDS & Airline systems. Hands-on experience with AI-driven customer service. Why Join Us? Be part of a fast-growing travel tech company with global reach. Lead diverse, high-performing teams across LATAM. Shape the future of travel operations with innovation and automation. Competitive compensation package, remote-first culture, and growth opportunities. #J-18808-Ljbffr

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