Head of Customer Support

hace 1 semana

Buenos Aires, Argentina DolarApp A tiempo completo

About Us We're a fast-growing fintech on a mission to redefine how Latin America manages its finances and this is your opportunity to be a crucial part of that transformation. Join a team of top talent from the world's leading fintech and tech companies, and help build a cross-border financial system that's modern, accessible, and built to scale. What you'll be doing You will build and lead our Customer Support function - your most important goal will be the happiness of our customers and excellent service delivered across all channels You will define how the Customer Support function operates day-to-day: processes, metrics, hiring, communication with product teams, you will be involved in all of it You will be the voice of the customer in our product discussions - your responsibility will be to bring up critical product improvements that can help our customers You will get things done: beyond the scope of work and priorities, it is in the DNA of our company to do whatever it takes to win. What you'll need Fluency in English and Spanish is a must, Portuguese is a plus At least 5 years of experience in Customer Support functions, experience as a CS Lead or Support Operations Lead Problem Solving skills: you break problems apart until you find a root cause, you build a solution from first principles Systems-mindset: you always think about a problem from a perspective of "how do I build a system or a process that solves it in a scalable and efficient way?" You're data-driven in your decision-making, you have working experience with SQL (at the level of basic queries, you are not expected to be proficient with it) and data analytics tools People management experience - you have had large (10+ people) teams reporting to you. You will need to be based either in London, UK or in one of our LatAm locations - Mexico City, São Paulo, Bogota or Buenos Aires. Benefits Competitive salary and sign-on equity bonus Discretionary performance equity bonus Latest technology to work with Strong team that will help you improve your skills #J-18808-Ljbffr

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