Head of Customer Success

hace 2 semanas

Buenos Aires, Argentina Remotely Talents A tiempo completo

Location: Remote (Latin America)Team size: 34 direct reportsType: Full-time Our client is a fast-growing B2B SaaS platform helping service-based businesses get paid faster by automating accounts receivable workflows follow-ups and payments. We’re hiring a Head of Customer Success & Support Operations to lead and scale our CS and Support teams. You’ll own the entire customer journey : Trial Onboarding Activation Ongoing Success Retention This is a hands‑on leadership role with real ownership. You’ll build systems, processes and SOPs that allow customers to succeed and the team to operate independently without constant founder involvement. What You’ll Own Customer Onboarding & Adoption Own onboarding from trial signup through activation Define what successful onboarding means Ensure customers reach value quickly Improve trial‑to‑paid conversion and early adoption Customer Support & Chat Operations Oversee live chat and support workflows Set standards for response time, tone and quality Turn repetitive issues into SOPs, help docs or automation Ensure issues are resolved and documented properly Team Leadership Lead and manage a CS & Support team (34 people) Assign clear ownership and responsibilities Coach support and hold the team accountable Identify future hiring needs as the company scales Systems SOPs & Process Building Build scalable SOPs for: Onboarding & trial follow‑ups Support & chat handling Escalations and handoffs Customer health checks Create repeatable processes that reduce dependency on individuals Enable fast ramp‑up for new hires Retention & Customer Health Own retention and churn reduction initiatives Monitor customer health and usage trends Proactively identify at‑risk customers Partner with Product and Leadership to improve the customer experience What Success Looks Like Customers are onboarded smoothly and consistently Support runs without founder involvement The CS team operates independently with clear SOPs Customers actively use the platform and stay long‑term Retention improves and churn reasons are clearly documented The customer experience is predictable and scalable What Were Looking For 5 years in Customer Success Support or Account Management (SaaS) Experience leading or managing a team Strong ability to build SOPs and scalable processes Systems thinker who enjoys bringing structure to chaos Excellent written and spoken English Comfortable owning outcomes in a remote environment Experience working with US‑based teams and customers Compensation & Benefits Competitive base salary Performance‑based bonus tied to onboarding and retention metrics Fully remote role Long‑term stability and growth opportunity High ownership and visibility within the company Key Skills Succession Planning Growing Experience Expense Management Management Experience Rackspace Laboratory Management Senior Leadership Operations Management Relationship Management Leadership Experience negotiation Taxonomy Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 4500 - 5500 #J-18808-Ljbffr

  • Head of Customer Success

    hace 2 semanas

    Buenos Aires, Argentina Kinsta® A tiempo completo

    Head of Customer Success & Adoption Growth Kinsta® – Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina Descripción del trabajo A prominent managed hosting provider is looking for a Head of Customer Success to lead customer success strategies. This role focuses on increasing customer satisfaction and retention while managing a cross‑functional...

  • Head of Customer Success

    hace 2 semanas

    Buenos Aires, Argentina Kinsta® A tiempo completo

    Head of Customer Success & Adoption Growth Kinsta® – Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina Descripción del trabajo A prominent managed hosting provider is looking for a Head of Customer Success to lead customer success strategies. This role focuses on increasing customer satisfaction and retention while managing a cross‑functional...

  • Head of Customer Success

    hace 3 semanas

    Buenos Aires, Argentina Kinsta® A tiempo completo

    Get AI-powered advice on this job and more exclusive features. Kinsta is one of the top-managed WordPress hosting companies, with a growing club of 120,000+ businesses including startups, universities and Fortune 500 firms. We’re motivated by excellent quality, and proud to have received a 97% satisfaction rating from our customers. That’s because, to...

  • Head of Customer Success

    hace 3 semanas

    Buenos Aires, Argentina Kinsta® A tiempo completo

    A prominent managed hosting provider is looking for a Head of Customer Success to lead customer success strategies. This role focuses on increasing customer satisfaction and retention while managing a cross-functional team. Candidates should have a strong background in customer success leadership and a proven track record of improving Net Retention Revenue....

  • Head of Customer Success

    hace 2 semanas

    Buenos Aires, Argentina Remotely Talents A tiempo completo

    Location: Remote (Latin America)Team size: 3–4 direct reportsType: Full-timeOur client is a fast-growing B2B SaaS platform helping service-based businesses get paid faster by automating accounts receivable workflows, follow-ups, and payments.We’re hiring a Head of Customer Success & Support Operations to lead and scale our CS and Support teams.You’ll...

  • Head of Customer Success

    hace 3 semanas

    Buenos Aires, Argentina RemotelyTalents A tiempo completo

    Location: Remote (Latin America)Team size: 3–4 direct reportsType: Full-time Our client is a fast-growing B2B SaaS platform helping service-based businesses get paid faster by automating accounts receivable workflows, follow-ups, and payments. We’re hiring a Head of Customer Success & Support Operations to lead and scale our CS and Support teams....

  • Head of Customer Success

    hace 7 días

    Buenos Aires, Argentina RemotelyTalents A tiempo completo

    Location: Remote (Latin America) Team size: 3–4 direct reports Type: Full-time Our client is a fast-growing B2B SaaS platform helping service-based businesses get paid faster by automating accounts receivable workflows, follow-ups, and payments. We’re hiring a Head of Customer Success & Support Operations to lead and scale our CS and Support teams....

  • Head of Customer Support

    hace 2 semanas

    Buenos Aires, Argentina Roverpass A tiempo completo

    **Head of Customer Support - SaaS | Leadership | Remote**: Join **RoverPass**, a leading online booking platform for RV parks and campgrounds across the United States, as our **Head of Customer Support**. This pivotal role combines team leadership, operational excellence, and strategic collaboration to ensure a seamless customer experience across our SaaS...

  • Head of Strategic Partnership

    hace 3 días

    Capital Federal, Buenos Aires, Argentina Emprego AR A tiempo completo

    **Detalles de la oferta**: BA Global Talent is seeking a highly motivated and results-driven Head of Strategic Partnership (SP). You will be responsible for sourcing and managing inbound leads and generating outbound leads from North America who are looking to build teams in Colombia and Argentina. The role will manage the full sales cycle, from prospecting...

  • Head of CS

    hace 3 semanas

    Buenos Aires, Argentina RemotelyTalents A tiempo completo

    A leading B2B SaaS company is seeking a Head of Customer Success & Support Operations to oversee customer onboarding, support workflows, and team leadership. In this fully remote position, you will manage a small team, build scalable processes, and enhance the customer journey from trial to retention. The ideal candidate will have 5+ years of experience in...