Bilingual Customer Service Assistant
hace 15 horas
About Mangone Law Firm, LLC Mangone Law Firm, LLC is a New Jersey-based immigration law firm dedicated since 2012 to helping new Americans obtain legal status in the U.S. We represent immigrants nationwide, committed to excellence in customer service, deeply understanding clients’ challenges and caring about outcomes. We have a strong corporate culture and core values, looking for talented people ready to grow professionally and never settle for stagnation. We’re an Inc. 5000 Honoree Mangone Law Firm is proud to be recognized on the 2025 Inc. 5000 list of America’s fastest‑growing private companies, celebrating our team’s resilience, innovation, and dedication to delivering outstanding results for clients. Position Summary We’re seeking driven professionals ready to build strong client relationships, close sales with confidence, and grow into legal consulting through structured training and experience. As a Customer Service Assistant, you will play an essential role in our Customer Experience Department, ensuring clients feel heard, supported, and informed every step of the way. What You’ll Do Handle inbound and outbound calls, ensuring timely, professional responses. Manage notifications, letters, timelines, and reports for client cases. Follow up with clients, including those in "no cooperation" status, to confirm details and move cases forward. Schedule and confirm appointments. Use CRM and communication tools (Camplegal, Monday, Slack, Google Workspace) to track and manage interactions. Uphold high service standards by meeting KPIs for calls, follow‑ups, and reporting. What We’re Looking For Education: High school diploma required; studies in Communications, Law, Business Administration, Tourism, or related fields preferred. Experience: Call center, customer service, or related experience (preferred). Bilingual: Clear and effective communication skills in both Spanish and English (written and spoken). Technical Skills: Strong command of Google Workspace and familiarity with CRM platforms. Soft Skills: Empathy, problem‑solving, time management, and organizational skills. Flexibility: Availability for rotating shifts with full‑time commitment. Benefits A competitive compensation: base payment per hour (between $5 to $7 USD per hour worked); hourly rate subject to increase after six months. Ongoing professional development opportunities. A dynamic and challenging work environment where talent is valued and recognized. The opportunity to make a positive impact on people’s lives, helping them achieve their dreams in the United States. Paid time off, available after 12 months. 100% Remote. Ready to Make a Difference? Apply today and help us reach our goal of changing 1 million lives — one client at a time. #J-18808-Ljbffr
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Bilingual Customer Experience Assistant
hace 15 horas
, , Argentina Mangone Law Firm, LLC A tiempo completoA reputable immigration law firm is seeking a Customer Service Assistant to manage client interactions, handle calls, and ensure client satisfaction. Candidates must be bilingual in Spanish and English, possess strong organizational skills, and provide exceptional customer service. The position involves using CRM tools and adhering to KPIs. This role offers...
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Spanish Bilingual Customer Service Specialist
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Spanish Bilingual Customer Service Specialist
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, , Argentina TalentPop App A tiempo completoOverview If you're looking for a role where your language skills can make a real difference, we have the perfect opportunity for you. We're seeking a Spanish+English Bilingual Customer Service Representative to join our remote team and act as a vital link between our brand and our Spanish-speaking customers. In this role, you'll be a trusted voice, providing...
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