Technical Implementations
hace 4 semanas
CIB- Treasury Services - Technical Project Manager – Analyst – North America
Description:
The Technical Implementations Team is responsible for onboarding TS products leveraging file transmissions for new and existing clients. This could include PaySource, ACH/GACH, Check Print, SWIFT, ARP, PayConnexion, or Information/Statement Reporting. This team is an integral part of the client experience, and as such works closely with the sales, service, and implementations teams that cover these CIB clients. The incumbent will also partner closely with other internal teams such as product, connectivity, operations, and technology to provide clients with a high quality implementation experience.
The individual will lead the client through the technical process of setting up and/or testing of inbound or outbound files. This entails providing guidance to clients on product capabilities, gathering and documenting requirements, analysis and expertise with various file formats (ISO XML, NACHA, EDI X12, flat files, , coordinating testing with back offices, explaining test results to clients, requesting production migration, assisting with production verification, and handover to Service/Production Support. This role will handle multiple deals/projects concurrently that may have competing priorities, resources, and timelines. Must work independently with minimal supervision, as well as partner with the larger project deal team. Initial support focus will center on regression test support and low complexity projects, with growth opportunities for higher complexity products/format projects based on incumbent’s experience and training.
Responsibilities:
Qualifications:
Relevant banking/treasury, technology, and/or project management skills required Strong client servicing skills; client-facing experience required Experience using mainframe systems required Excellent verbal and written communication skills to both clients and internal partners Ability to manage high work queue levels and effectively prioritize is required Excellent analytical skills and attention to detail required Effective issue resolution and escalation skills; must be able to recognize issues and their severity; escalate to appropriate individuals/functions and own those that are appropriate Proficient in various desktop and internet-based applications Able to work in a collaborative team environment and partner with colleagues Must be able to work independently with minimal supervision Willingness to learn and adaptable to change-
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