Consumption CoE Public Cloud Operations

hace 4 meses

Buenos Aires, Argentina SAP A tiempo completo

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

 

What you´ll do: 

  • Special point of contact for both external and internal customers for consumption related topics
  • Reviewing incoming inquiries/disputes and checking against contractual documents, correspondence, consumption records 
  • Proactively interacts with other SAP support functions (O2I/ Sales/IT-Support/Commercial, Provisioning, Deal Desk) 
  • Process support requests across L1, L2 and L3 support levels to final resolution 
  • Assist with complicated cases to L2/L3 support 
  • Answering of internal/external customer queries within agreed Service Level Agreements 
  • Use own initiative to improve processes and drive efficiency in the team 
  • Actively contribute to complex cases resolution 
  • Create and maintain cluster specific SOP database / Support knowledge base 
  • Owning communication to customers end-to-end  
  • Hosting process-oriented calls with stakeholders from diverse backgrounds

 

What you bring: 

  • Experience with SAP systems is preferred
  • Knowledge on process management and equivalent are preferred 
  • Advance analytical and problem-solving skills with a strong focus on high-quality results 
  • Intrinsically motivated, willing to learn and to support team colleagues enthusiastically 
  • Enjoy working in an agile, fast-changing environment 
  • Team player, positive attitude and open to feedback 
  • Dedicated to customer success with a strong customer focus 
  • Excellent Stakeholder management
  • Excellent verbal and written communication skills in English language 

 

Work Experience:

  • University degree is preferred, but not mandatory
  • Experience working with Cloud processes is preferred
  • Good level of basic Support/Finance knowledge 
  • 3-5 years related experience is preferred 
  • Knowledge of SAP support modules and CRM is preferred
  • Ability to work with globally distributed cross-functional teams 
  • Proven track record of execution capabilities for complex topics 
  • Proven ability to quickly become an expert in a specific topic while not losing track of the big picture 
  • Demonstrated track record of creating and implementing new processes to drive efficiency and improve customer satisfaction

 

 

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 402842  | Work Area: Finance  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

  • SAP Consumption CoE Public Cloud Operations Expert

    hace 4 semanas

    Buenos Aires, Buenos Aires C.F., Argentina SAP A tiempo completo

    We're looking for a highly skilled Cloud Operations Specialist to join our Consumption CoE Public Cloud team at SAP. As a key member of our team, you will be responsible for helping us deliver exceptional customer experiences.Your Key Responsibilities:Act as a primary point of contact for customers and internal stakeholders on consumption-related...

  • Cloud Billing Specialist

    hace 1 mes

    Buenos Aires, Buenos Aires C.F., Argentina SAP A tiempo completo

    Job OverviewWe are seeking a highly skilled Cloud Billing Specialist to join our Consumption CoE team at SAP. As a key member of our team, you will be responsible for providing expert-level support and guidance on cloud billing and consumption-related topics.Key ResponsibilitiesBe the dedicated point of contact for both external and internal customers for...

  • Consumption Coe

    hace 2 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Consumption Coe

    hace 2 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Consumption Support Associate Coe

    hace 3 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • SAP Consumption CoE Specialist

    hace 1 mes

    Buenos Aires, Buenos Aires C.F., Argentina SAP A tiempo completo

    About the Role:We are seeking a highly skilled and detail-oriented individual to join our team as a Consumption CoE Specialist. As a key member of our team, you will play a pivotal role in supporting Customer Success Teams in the tracking of cloud fund consumption and the generation of balance statements for Private Cloud Deals.Key Responsibilities:Prepare...

  • Consumption Support Specialist Coe

    hace 3 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Consumption CoE

    hace 2 meses

    Buenos Aires, Argentina SAP A tiempo completo

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Consumption Coe Public Cloud Operations

    hace 3 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Consumption CoE

    hace 2 meses

    Buenos Aires, Argentina SAP A tiempo completo

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Cloud Operations Specialist

    hace 1 mes

    Buenos Aires, Argentina SAP A tiempo completo

    About the Role:We are seeking a highly skilled Cloud Operations Specialist to join our team at SAP. As a key member of our Consumption CoE, you will play a critical role in ensuring the smooth operation of our public cloud infrastructure.Key Responsibilities:Act as the primary point of contact for external and internal customers for consumption-related...

  • Finance Operations Specialist- Private Cloud

    hace 4 semanas

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Cloud Consumption Specialist

    hace 1 mes

    Buenos Aires, Buenos Aires C.F., Argentina SAP A tiempo completo

    About the Role:We are seeking a highly skilled Cloud Consumption Specialist to join our team at SAP. As a key member of our Customer Success Team, you will play a pivotal role in supporting the tracking of cloud fund consumption and the generation of balance statements for Private Cloud Deals.Key Responsibilities:Prepare contract documents to start changes...

  • Finance Operations Specialist

    hace 4 semanas

    Buenos Aires, Buenos Aires C.F., Argentina SAP A tiempo completo

    We drive financial excellenceAt SAP, our financial operations are focused on collaboration and delivering exceptional results. Our company culture is built on trust, transparency, and a shared passion for innovation. How? We empower our teams to bring out their best, creating a workplace that values diversity, flexibility, and a customer-centric approach. We...

  • Consumption Coe Public Cloud Billing Specialist

    hace 3 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** **What you´ll do**: - Be dedicated point of contact for both external and internal customers for consumption related topics - Reviewing incoming inquiries/disputes and checking against contractual documents, correspondence, consumption records - Proactively interacts with other SAP support functions (O2I/...

  • Consumption CoE Public Cloud Billing Specialist

    hace 4 meses

    Buenos Aires, Argentina SAP A tiempo completo

    We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Private Cloud Consumption Specialist

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina SAP A tiempo completo

    About the Role:The Private Cloud Consumption Specialist will play a pivotal role in supporting Customer Success Teams in tracking cloud fund consumption and generating balance statements for Private Cloud Deals. This position involves close collaboration with the sales team, handling change requests for infrastructure, software/licenses, Cloud Application...

  • Controller Cloud Tco Coe Floor Pricing

    hace 6 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** **Title**:Controller Cloud TCO CoE Floor Pricing** **What you´ll do** Understand key metrics of SAP’s Cloud Delivery business, strategy and operations, its services, solutions and organization Be responsible for new cloud product commercializations and thereby take the role as a trusted advisor for product owners and...

  • Controller Cloud TCO CoE Floor Pricing

    hace 7 meses

    Buenos Aires, Argentina SAP A tiempo completo

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Controller Cloud Tco Coe

    hace 2 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** **What you´ll do** - Understand key metrics of SAP’s cloud delivery business, cloud operations, its services, solutions and organization - Learn about SAP’s holistic cloud strategy and the financial background behind it - Define the key cost driver per Solution Area and identify the respective tools to report them -...