Support Specialist

hace 4 semanas

Buenos Aires, Argentina Prisma A tiempo completo
Support Specialist - B2B Enterprise ‍


Hola En Prisma, nuestra misión es ayudar a los retailers a tomar mejores decisiones a través de nuestros productos digitales. Somos una ágil y consolidada startup en el mercado, y actualmente estamos buscando a alguien con experiencia en soporte y atención al cliente para unirse a nuestro equipo como Customer Experience.


Tareas del Rol

Jugarás un papel crucial en la satisfacción y éxito de nuestros clientes. Tu enfoque estará en proporcionar soporte técnico de alta calidad y gestionar las relaciones con nuestros clientes de LATAM.


Sé parte de algo nuevo e innovador:

Estamos en una emocionante etapa de crecimiento y vos serás una parte activa y determinante de este proceso. Si te apasiona la innovación, la IA, la colaboración y la oportunidad de contribuir de manera significativa a un proyecto en sólido y en crecimiento, este es el lugar para ti.


Principales Responsabilidades


  • Armar la Base de Conocimientos: Construir y mantener una base de conocimientos para el chatbot con el fin de mejorar las respuestas automatizadas y garantizar que el sistema esté actualizado con la información más relevante y precisa para los clientes.
  • Monitoreo y Análisis: Seguimiento continuo de la satisfacción del cliente y análisis de métricas para identificar áreas de mejora y garantizar la excelencia en el servicio.
  • Soporte Continuo: Proporcionar soporte continuo y personalizado a nuestros clientes externos e internos, comprendiendo sus objetivos y ayudándolos a alcanzarlos con nuestros productos y servicios.
  • Gestión de Tickets y Consultas: Recibir y responder a tickets y consultas de clientes, asegurando una resolución oportuna y efectiva de los problemas.
  • Comunicación con Clientes: Realizar contactos/llamadas con los clientes para entender sus necesidades, proporcionar actualizaciones y realizar revisiones mensuales.
  • Coordinación con el Equipo de Desarrollo: Trabajar en estrecha colaboración con nuestro equipo de desarrollo para gestionar y resolver incidencias, actuando como enlace entre los clientes y los técnicos.
  • Guardias Pasivas: Participación en guardias pasivas para asegurar que los problemas críticos sean atendidos fuera del horario laboral regular.

Requisitos


  • Experiencia Previa: Mínimo de 2-3 años de experiencia en soporte técnico o atención al cliente en un entorno B2B.
  • Conocimiento de tecnología: Comprensión de tecnologías como Base de datos te hará destacar. Valoramos experiencia en manejo de Intercom, New Relic, Metabase o plataformas de BI y consultas SQL.
  • Disponibilidad tarde/noche: La vacante será para cubrir jornada vespertina. 
  • Habilidades de Comunicación: Excelentes habilidades de comunicación verbal y escrita en inglés y, si es aplicable, en el idioma local.
  • Habilidades Interpersonales: Capacidad para trabajar en equipo y colaborar eficazmente con colegas y clientes.
  • Orientación al Cliente: Fuerte enfoque en la satisfacción del cliente y habilidad para entender y anticipar sus necesidades.
  • Gestión del Tiempo: Excelentes habilidades de organización y gestión del tiempo para manejar múltiples tareas y proyectos simultáneamente.
  • Actitud Proactiva: Iniciativa y habilidad para identificar problemas y solucionarlos de manera independiente.
  • Disponibilidad para Guardias Pasivas: Disposición para participar en guardias pasivas y proporcionar soporte fuera del horario laboral regular.


¿Qué te hará destacar?
Qué traigas conocimientos de la industria del Retail, que tengas ganas de comerte el mundo y que tengas un foco 100% en el servicio al cliente.
¿Por qué sumarte a nuestro equipo?:

Ofrecemos un entorno de trabajo dinámico y colaborativo donde tu contribución será valorada y recompensada. Si eres apasionado por la tecnología y te esfuerzas por brindar un servicio excepcional, te invitamos a formar parte de nuestro equipo y ayudarnos a fortalecer nuestras

relaciones con nuestros clientes empresariales.


Beneficios
  • Unirse a un equipo apasionado, colaborativo y creativo en un ambiente de trabajo ágil.
  • Oportunidad de trabajar en proyectos desafiantes y estimulantes en LATAM.
  • Desarrollo profesional continuo y oportunidades de crecimiento.
  • Ambiente de trabajo flexible y horarios compatibles con la vida personal. ⏰⚖️
  • Sesiones de Coaching.
  • Trabajo 100% Remoto.
  • Salario competitivo y beneficios adicionales, entre ellos prepaga de primer nivel, reintegro de servicios de internet, regalo de cumpleaños, 21 días de vacaciones, y más



En Prisma, valoramos el trabajo en equipo, la creatividad y la pasión por ofrecer la mejor experiencia al cliente. Si te gusta comunicarte y disfrutas interactuando con las personas, este trabajo puede ser perfecto para vos

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