On-Site Technical Support L2
Encontrado en: Talent AR C2 - hace 1 semana
JOB DESCRIPTION
Sé parte de Stefanini En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.
Seguro no te quieres quedar fuera
¿Por qué te elegiremos? Porque los desafíos que asumirás reflejan tus ambiciones
RESPONSIBILITIES AND ASSIGNMENTS
Resolver los incidentes de hardware y software in situ Soporte a incidentes referentes a Software base Preparación, instalación, configuración y cambio de equipos de cómputo Personalización del equipo y restore de la información Preparación de equipos para ser entregados al proveedor y usuarios Mantener actualizado el inventario de Hardware Registro manual y control de movimientos de equipos - guías Recepción de casos escalados del primer nivel. Actividades de mantenimiento preventivo y correctivo a equipos de cómputo. STEFANINI presentará información requerida para la administración y gestión de activos. Reemplazo de partes periféricos a equipos de cómputo en coordinación con el proveedor o con el Gestor de Activos. Atenciones de soporte en todas las plataformas en coordinación con la Mesa de Servicios. Realizar informe técnico de los equipos presentados con fallas. Comunicar sobre el traslado e instalación de equipos, teniendo en cuenta que será informado y comunicado al Gestor de Activos, con el fin de mantener actualizado la ubicación real de los equipos. Realizar el diagnóstico de puntos de red y realizar la reconexión de puntos en los sitios de los usuarios. Soporte de segundo nivel alineado a las buenas prácticas de ITIL, última versión vigente.
REQUIREMENTS AND QUALIFICATIONS
Profesional con estudios técnicos en sistemas, informática, industrial, logística o similares. Conocimientos en ITIL Foundation (obligatorio) Experiencia en el manejo operativo de activos, inventarios o almacenes 1 años o más de experiencia profesional. Conocimiento técnico en HW (deseable) Conocimiento de herramientas de gestión de TKTS (deseable)
ADDITIONAL INFORMATION
Trabajo en régimen minero
Conoce a Stefanini
Somos una empresa global con 35 años de experiencia en el mercado, ofrecemos una sólida selección de servicios como: automatización, nube, Internet de las cosas (IoT) y experiencia de usuario (UX).
Creemos que la tecnología puede revolucionar una empresa y la innovación es fundamental para fomentar el desarrollo y la competitividad. También valoramos las nuevas ideas y el poder de una mente abierta, por lo que reconocemos que cada talento es esencial para la calidad de nuestros proyectos y especialmente para nuestro progreso.
Mantenemos nuestra excelencia invirtiendo en innovaciones tecnológicas, las mejores alianzas, adquisiciones de empresas en todo el mundo y la contratación de profesionales altamente capacitados.
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