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Deskside Support Technicain Windows 11

hace 2 meses

Córdoba, Argentina Techunting A tiempo completo

We are looking for individuals who can interact, collaborate, and address end users/clients with the highest standard of professionalism/customer service. Working in a post migration environment where numerous calls will be taken daily to resolve migration related issues. This is a fast passed and demanding enterprise environment.  


Key Accountabilities:

· Deliver technical support services in a courteous and responsive manner

· Support a migration of Windows 10 to Windows 11.

· Troubleshoot and resolve common application issues.

· Consistently demonstrate interpersonal and customer service skills in .


English and Spanish.

· Update Service now and leverage Knowledgebases.

· Understanding of Remote Support vital for this effort.



Requirements:

Requirements/ Qualifications:

· 1 - 2 years of work-related experience

· Experience working with laptops and both Windows 10 operating systems.

· CompTIA A+ and Windows 11 certification highly preferred

· Associate’s degree or technical training or equivalent combination of education and experience.

· Demonstrated ability to multitask.

· Excellent customer service and communication skills.

· Experience working with Lenovo laptops, windows 11 operating systems and various Applications including O365.

· Experience with Service now a highly valuable asset.