Customer Service Representative

hace 8 meses


Buenos Aires, Argentina Global Blue A tiempo completo

Main duties and responsibilities

Communication with customers in written and via phone with defined SLA (response time) and quality standards Keeping records of customer´s interaction and contacts Researching required information using internal systems and resources Communication and coordination with CS Team members, internal departments, and GB offices Following-up in customer inquiries not immediately resolved Identifying and escalating priority issues Recommending process improvements Duties and responsibilities can be changed after arrangement

Principal accountably

Providing customers with correct and complete information Ensuring maintaining of KPIs and SLAs Ensuring the contact logging software is correctly used to allow reports and analysis Maintaining internal rules

Reporting and collaboration

Reporting to Customer Service Team Leader Member of the local Customer Service Team Collaboration with internal departments and GB offices

Key competencies

Secondary education degree or University degree (Bc/MA) Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken) Fluent knowledge of other language (upper-intermediate, both written and spoken) PC literate with experience with MS Office Good communication skills

Preferable skills and competencies

Previous experience in Customer Service is an advantage (international environment is a significant advantage) Customer oriented Attention to detail and accuracy Enjoys a fast paced, ever changing environment Team player Good analytical skills, focused on problem solving Ability to handle stress Multi-tasking Experience with Salesforce

Education and qualifications

Secondary education degree or University degree (Bc/MA)

Experience

Previous experience in Customer Service is an advantage, but not a must. Position is suitable also for fresh graduates.



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