Gaming Analyst with Danish

hace 9 horas

Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completo

David Kennedy Recruitment is working with a leading Online Casino Gaming Company who is seeking to onboard Danish-speaking Gaming Analyst for their Malta office.

Location: Tal-Pietà, Malta

Employment type: Full-time, on site

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Analyze risk-scoring reports to identify potential addictive behavior and contact at-risk players via phone or email, providing support in accordance with internal policies and procedures, including additional checks, self-exclusion, and account blocking
  • Monitor escalated player registrations to prevent and avoid underage gambling
  • Track and assess escalated self-excluded players for risk and manage refunds for eligible players
  • Review follow-up case reports on a daily, weekly, and monthly basis
  • Escalate complex cases with recommendations to senior management to ensure effective player protection
  • Apply a solution-focused approach to assist vulnerable players
  • Recommend changes and improvements to Responsible Gaming operational activities and processes
  • Collaborate with the Responsible Gaming Management team to promote Responsible Gaming awareness and deliver necessary training.

REQUIREMENTS:

  • Native or fluent Danish speaker with strong English proficiency in both written and spoken forms
  • Keen interest in addiction psychology and knowledge of regulatory and compliance standards
  • Effective listening skills, empathy, and the ability to understand others
  • Willingness to learn and improve business operations
  • Positive mindset and flexibility
  • Strong teamwork abilities
  • Analytical thinking with excellent attention to detail
  • Capability to work effectively in a fast-paced, dynamic environment
  • Shifts from 9 AM to 11 PM with early/afternoon shifts Monday to Saturday, with a high possibility of Sunday shifts.

BENEFITS:

  • Private health insurance
  • Free breakfast and lunch
  • Wellness allowance
  • Birthday leave
  • Company and Team building events.
  • Relocation package to Malta including flight and 2 weeks of accommodation.
  • And much more

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