Solution Architect

The Automation & Observability Architect defines the vision, architecture, and standards for automation and observability across OT/PCN and enterprise environments. This role provides technical leadership to design scalable, secure, and resilient solutions that enable end-to-end visibility and reliability of critical services. The architect partners with product owners, SREs, and platform teams to establish architectural patterns, enforce governance, and guide implementation of CI/CD, telemetry, and ITSM integrations. The position influences technology roadmaps, ensures alignment with compliance frameworks, and mentors engineering teams to deliver high-quality, automated operations. Responsibilities for this position may include but are not limited to Architect observability frameworks: define instrumentation standards for metrics, logs, and traces; design dashboards and alerting strategies aligned to business KPIs and user experience. Set reliability architecture: establish SLIs/SLOs/error budgets as part of system design; embed resilience patterns and failure-mode analysis into solutions. Design automation pipelines: architect CI/CD workflows (Azure DevOps) for multi-environment deployments; enforce security and compliance gates. Integrate ITSM and telemetry: define patterns for ServiceNow integration (incident/change automation, CMDB enrichment) and ensure observability data flows into operational workflows. Govern compliance telemetry: incorporate SolarWinds NCM outputs and device health into architectural blueprints for network and system compliance. Lead vendor and stakeholder engagement: drive technical design sessions, evaluate third-party solutions, and ensure interoperability with enterprise platforms. Publish architecture artifacts: create high-level and detailed design documents, reference architectures, and data-flow diagrams; maintain architectural decision records. Mentor and enable teams: guide engineers on best practices for automation, observability, and reliability; support knowledge transfer across global teams. Influence technology strategy: contribute to roadmap planning, tool selection, and standards for observability and automation platforms. Required Qualifications 5+ years in software/platform engineering with at least 3+ years in architecture or technical leadership roles. Proven expertise in observability design (metrics/logs/traces), dashboarding, and alerting strategies for complex systems. Strong experience architecting CI/CD pipelines (Azure DevOps or equivalent) and enforcing governance for secure deployments. Deep understanding of SRE principles-SLIs/SLOs, error budgets-and ability to embed them in system architecture. Hands-on knowledge of ServiceNow ITSM and integration patterns for automation and CMDB enrichment. Proficiency in scripting (PowerShell, Python) for automation and orchestration. Excellent communication and stakeholder management skills; ability to present architectural decisions to technical and business audiences. Preferred Qualifications Exposure to OT/PCN environments and associated security/compliance constraints. Experience integrating SolarWinds NCM compliance telemetry into architectural frameworks. Familiarity with ServiceNow CMDB/service mapping, IntegrationHub, and automation workflows. Certifications such as ITIL 4, ServiceNow Architect or CIS, Azure Solutions Architect, or SRE Foundation. Background in designing observability solutions using modern frameworks (e.g., OpenTelemetry) and event correlation platforms. Relocation Options:Relocation may be considered.International Considerations:Expatriate assignments will not be considered. Default Terms and Conditions We respect the privacy of candidates for employment. This Privacy Notice sets forth how we will use the information we obtain when you apply for a position through this career site. If you do not consent to the terms of this Privacy Notice, please do not submit information to us. BASSC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities consistent with legal requirements. Please access the Global Application Statements , select the country where you are applying for employment. By applying, you acknowledge that you have read and agree to the country specific statement. Terms of Use