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Our client is a leading company in home and business security systems, with operations in more than 16 countries. It develops, installs, and monitors comprehensive alarm and video surveillance solutions connected to its own 24/7 monitoring center. In Argentina, the company has local teams dedicated to customer service, technical support, monitoring, and technological development, providing services to thousands of clients across the country. They are seeking a talented, innovative, passionate Access Coordinator . The role will be part of a growing and talented Technology Team. Main Responsibilities: Access service management, ensuring operation and quality levels. Ensures knowledge of access operation. Collaborate with the Help Desk team to identify opportunities for automation. Create and maintain documentation used to troubleshoot and solve incoming support requests. Follow procedures of the company to guarantee standards and quality of service. Provide management reports on access operations and issues, including recommendations. Proactively identify process improvement opportunities, including end-user training tools and documentation. Follow all information, security policies, procedures and guidelines. Support on smaller initiatives / work-related items with limited resource requirements, and/or complexity. Ensure users have the right access to do their jobs through the creation and maintenance of business roles, account monitoring and management, including managing and resolving orphaned accounts, service accounts and privileged access. Audit the quality of the service provided by the service provider. Ensure that there are action plans to improve the service that are fulfilled month by month. Operation in case of need of the service. Employment type: Permanent contract. Work location: Hybrid (Offices in Palermo, CABA. 3 days per week on-site). Selection process: Cultural and technical interview with the Support & Access Management Manager and HR (based in Spain – English skills will be evaluated). On-site technical interview – Palermo offices. Requisitos: Studies in Computer Engineer or similar Fluency in Spanish and English (advanced). +4 years of experience in Access Management . Proficiency in Microsoft 365, Azure AD, Entra ID, PowerShell, and common enterprise software applications , including ticketing systems (such as Jira, Remedy), and the ability to analyze, document, and communicate. Excellent verbal/written communication and interpersonal skills, with the ability to interact effectively with high-level executives, and other IT teams. Initiative and ability to work in team. Proactivity and autonomy. Team coordination skills.
