Payroll Support Specialist

hace 23 horas

Buenos Aires, Buenos Aires C.F., Argentina HireArt A tiempo completo

Expected compensation: USD Per Hour

HireArt is hiring a
Payroll Support Specialist
to serve as a specialized Tier 2 escalation point within our Worker Experience team. This role exists to improve speed, accuracy, and ownership of payroll issue resolution by enabling direct payroll execution within defined controls.

This is a worker-facing and client-facing role. You will own payroll-related cases end-to-end—investigating issues, coordinating approvals when needed, executing payroll corrections, and clearly communicating outcomes to workers.

What You'll Do

  • Own complex payroll-related worker inquiries from investigation through resolution

  • Investigate and resolve issues including:

  • Missing or incorrect pay

  • Backpay and retroactive adjustments
  • Pay rate adjustments
  • Tax withholding updates

  • Garnishment or deduction discrepancies (within guidelines)

  • Execute payroll corrections directly in payroll systems, following documented SOPs and approval thresholds

  • Coordinate with client contacts to confirm approvals or details required to correct pay

  • Partner closely with the Payroll team to:

  • Learn and document payroll workflows Identify recurring issues and process improvements

  • Escalate exceptions outside defined guardrails

  • Communicate clearly and empathetically with workers about payroll outcomes, timelines, and next steps Maintain detailed documentation in Zendesk to support auditability and compliance

  • Support the Worker Experience team with payroll and time & attendance Worker Experience inquiries as needed, acting as a senior escalation point within the team

Requirements

  • 2–4 years of experience in payroll operations or payroll support. HR operations experience is a plus.
  • Hands-on experience executing payroll corrections (not just answering payroll questions)
  • C1/C2 level English proficiency with strong written and verbal communication skills
  • Strong attention to detail and comfort working with sensitive financial data
  • Sound judgment and ability to follow structured processes and controls
  • Experience working in ticketing systems (Zendesk or similar)
  • Ability to communicate professionally with external clients
  • Based in Buenos Aires, Argentina, supporting US-based workers and clients

Nice to Have

  • Experience supporting US payroll
  • Familiarity with wage garnishments, tax forms, or multi-state payroll
  • Experience in an Employer of Record, staffing, or high-volume operational environment

HireArt Offers a Benefits Package That Includes

  • Work-from-home benefits, including:

  • Workspace/home office set-up stipend

  • Company provided laptop

  • Paid time off

*This is a hybrid, full-time, international independent contractor position with HireArt. We welcome candidates who are able to work east coast timezone hours. Unfortunately, we're unable to offer sponsorships or do corp-to-corp.

HireArt values diversity and is an Equal Opportunity Employer, which is why we are interested in every qualified candidate, regardless of their background, how they identify, or their inclusion in any protected class.*

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