Analista de soporte técnico

Tata Consultancy Services es un empleador que ofrece igualda­­d de oportunidades, nuestro compromiso con la diversidad y la inclusión impulsa nuestros esfuerzos para brindar igualdad de oportunidades a todos los candidatos que satisfacen nuestras necesidades de conocimientos y competencias requeridas, independientemente de cualquier origen socioeconómico, raza, color, origen nacional, religión, sexo, identidad/expresión de género, edad, estado civil, discapacidad, orientación sexual u otro. Te motivamos a que apliques a nuestros procesos de reclutamiento y desarrolles tu carrera en nuestra organización

En Tata Consultancy Services promovemos una cultura inclusiva, trabajamos siempre por la equidad. Esto se aplica a Género, Personas con Discapacidad, LGBTQIA+, Religión, Raza y Etnia. Todas nuestras oportunidades se basan en estos principios. Promovemos acciones de inclusión y responsabilidad social, con el fin de construir un TCS que respete a cada persona. Nuestro lema es "Inclusión sin Excepción

En TCS Argentina estamos en búsqueda de un/a: Analista de Soporte

Inglés avanzado excluyente

El rol requiere 100% de presencialidad en las oficinas del cliente

Responsibilities:

• Provide 1st and 2nd level help desk support, customer service and assistance to the Argentina, Chile and

Peru offices.

• Keep tracking of all IT incidents using Service-Now tools - Monitor ticket queue daily; assign and/or resolve

tickets.

• Test and implement IT related projects.

• Helping with AWS Projects in Latin America

• Support with computer installation and configuration according to SPE Standards.

• Provide support in connecting Audio Visual (AV) and Video Conference (VC) equipment.

• Perform analysis of customer problems and implements corrective action to restore functionality.

• Maintain ownership and accountability of problems and incidents until resolved and complete.

• Monitor progress on problem resolution and communicate feedback to the customer, as well as to the IT

team.

• Adhere to established department policies, standards, procedures, and improvement principles.

• Required to perform new product or upgrade evaluation including thorough documentation of results.

• Participate in team meetings; provide input/solutions to improve efficiency.

• Responsible for installing, configuring appropriate approved IT assets and mobiles during employee

onboarding and recovery of the IT assets during employee offboarding,

• Keep the IT assets inventory updated.

• Decommission process to Intel and Mac computers.

• Move IT Assets to different office desks.

• Support local and online business events.

• Day to day dealings with external vendors in obtaining quotes and negotiating prices (under IT

management supervision)

• Preparing and generate IT purchase orders and checking invoices against purchase orders for approvals.

• Printer Maintenance (tickets and supplies requests)

Knowledge/Skills/Abilities:

•Strong working knowledge of technical platforms supported in SPE's environment (Office 365, Windows 11, and MacOS, Service-Now, IOS mobile devices).

•Strong working knowledge of Software Installation, Laptop/MAC hardware, Computer Configuration.

•Build solid relationships with local users and SPE's IT team across Latin America

•Strong ability to work in a team with little supervision and transparent communications skills.

•Familiar with current IT security best practices and tools.

•Strong customer service-oriented focus.

•Strong problem-solving skills with ability to implement solutions to multiple difficult problems.

•Strong interpersonal skills are required. Ability to work effectively with team members, clients and other areas of the IT environment.

•Skills in Confidentiality, discretion, good judgement and common sense

•Strong verbal and written communication skills. Fluent in English.

•Basic knowledge in Network problems and LAN troubleshooting experience.

•Learn and administer SPE's Internal Policies and Procedures.

•Working knowledge of continuous process improvement methodologies and customer satisfaction metrics.

•Ability to be flexible and deal with change both internal and external to the organization.

•Understand and promote the direction and vision of the customer service organization.

•Understanding of IT security and network risks.

•Superb time management and the ability to prioritize ever-shifting responsibilities.

•Deliver tasks and projects on time and meeting the expected standards of quality.

•Basic Knowledge of Audio and Video systems.

•Knowledge of project management tools, processes, and principles.