Fraud Investigations Manager

About Us
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot powered by WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before. 
We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an "Endeavour Entrepreneur" and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus.
Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.
About the Role
We are seeking a highly motivated and experienced Fraud Investigations Manager to join our Fraud Operations team. In this role, you will be instrumental in the detection, investigation, and mitigation of fraudulent activities, directly contributing to the security and trust of our services. You will work in a dynamic and challenging environment, collaborating closely with Product, Analytics, and Customer Service teams.
Responsibilities 
Proactive Fraud Detection & Strategy:Proactively identify and document new systemic fraud patterns.Translate these findings into clear requirements for new prevention rules.Build an Investigations Strategy and improve SOPs for Fraud Analysis.Provide high-value feedback to the Risk Analytics team, proposing adjustments to existing rules and suggesting new detection logic based on newly discovered, large-scale fraud patterns.
Detailed Investigations & Case Management:Conduct detailed investigations of assigned high-risk cases, ensuring comprehensive evidence collection and accurate recording in case management systems.Lead the investigation of the highest-impact, most complex frauds, coordinating the response and mitigation across Operations, Legal, and Product teams.
Tool & Data Proficiency:Utilize SQL to query logs and transactional data.Map the fraudulent activity and extract relevant data for pattern analysis.
Cross-functional Collaboration & Training:Act as a fraud consultant to the Strategy, Product and Engineering teams, converting investigative findings into actionable functional requirements Develop and deliver internal training sessions for junior analysts or the wider Risk team on new attack patterns, investigative methodologies, best practices for data querying and new product assessment.
Requirements
Proven experience of 4+ years in fraud investigations, risk operations, or similar roles, preferably within the fintech or banking sector.Strong understanding of various types of fraud Autonomy in using SQL/Python and data analysis tools to analyze large volumes of data and extract meaningful conclusions.Proficiency with fraud monitoring tools and case management systems.Strong analytical and problem-solving skills with keen attention to detail.Excellent verbal and written communication skills.Ability to work independently and as part of a team, managing multiple cases simultaneously.Fluent in English & Spanish.Equivalent competencies in any of the above will also be considered.
Nice to Haves
Experience with graph analytics or network analysis for fraud detection.Background in a hyper-growth startup environment.Familiarity with regulatory requirements related to fraud (e.g., AML, KYC).Certifications in fraud examination (e.g., CFE) Experience with advanced data visualization tools.
What We Offer
Competitive salary Initial stock options grant Annual performance bonus Health, dental, and vision plans Remote work environment, although we have offices in Miami and México City and would love to work in a hybrid model if you are up to it. Continuous learning opportunities. Unlimited PTO Paid parental leave Empowering opportunities for growth in a dynamic entrepreneurial environment.
Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
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