Brand Customer Lead

hace 2 semanas


Buenos Aires, Buenos Aires C.F., Argentina Infracommerce Latam A tiempo completo


Descripción del puesto

¿Listo/a para marcar la diferencia en el e-commerce de Latinoamérica?

En Infracommerce, somos expertos en llevar el comercio digital a otro nivel. Nos movemos al ritmo de las tendencias y nos adaptamos a los cambios para crear soluciones innovadoras para marcas líderes. Buscamos a alguien que no solo siga el ritmo, sino que también lo marque.

Hoy, tenemos una oportunidad para un/a Brand Customer Lead que quiera ser parte de este desafío.

¿Cuál será tu impacto?

Gestionar la operación de atención al cliente de marcas asignadas, garantizando una experiencia consistente y alineada a los estándares de servicio. Será responsable de analizar KPIs, monitorear SLAs y coordinar acciones con equipos internos para asegurar el cumplimiento de los objetivos.

Tus responsabilidades serán

Monitorear el cumplimiento de los SLAs comprometidos con cada marca y proponer planes de mejora.Analizar KPIs de performance y generar reportes con foco en eficiencia y calidad del servicio.Coordinar acciones entre las áreas de Customer Service, Revenue y Marca para optimizar la operación.

Requisitos

Para lograrlo, necesitarás...

Experiencia en gestión de equipos o procesos de atención al cliente en entornos eCommerce.Conocimiento de indicadores de performance (SLA, NPS, TMO, backlog) y herramientas de gestión.Capacidad analítica, orientación a resultados y excelentes habilidades comunicacionales.

Deseable

Experiencia previa en full commerce o gestión multicanal (mail, chat, redes, WhatsApp).Conocimiento de plataformas VTEX, Zendesk o similares.Actitud proactiva, mirada comercial y capacidad para liderar equipos internos o externos.

Si te identificas con...

Abrazar el cambio con un enfoque ágil.Tener curiosidad y buscar aprender constantemente.Valorar la colaboración y la creatividad como pilares del éxito.

Súmate y deja tu huella en el comercio digital de la región




  • Buenos Aires, Buenos Aires C.F., Argentina Tekton Labs A tiempo completo

    Join a mission-driven tech consultancy and help elevate our brand narrative, content strategy, and marketing execution across the Americas. At Tekton Labs, we believe in building long-term relationships through meaningful technology — and in telling that story the right way.About the RoleWe're seeking a Marketing & Brand Lead to strengthen and scale...


  • Buenos Aires, Buenos Aires C.F., Argentina ZirconTech A tiempo completo

    Principal Brand DesignerOur client is an American financial asset management company based in the Midwest and has offices globally in London, New York, and Hong Kong. They serve a broad client base including financial advisors, institutions, and individual investors to provide active management and focus on long-term investing.Project Details:The client is...

  • Customer Care Specialist

    hace 1 semana


    Buenos Aires, Buenos Aires C.F., Argentina ScaleJet A tiempo completo

    Our client, a dynamic e-commerce business, offering eco-friendly Home & Kitchen products, is looking for a proactive and empathetic Customer Care Specialist for a full-time remote position. We are seeking a warm, customer-focused professional who excels in written communication and thrives in digital environments. The ideal candidate has experience in email...

  • Customer Care Specialist

    hace 1 semana


    Buenos Aires, Buenos Aires C.F., Argentina ScaleJet | eCommerce HR agency A tiempo completo

    Our client, a dynamic e-commerce business, offering eco-friendly Home & Kitchen products, is looking for a proactive and empatheticCustomer Care Specialistfor a full-time remote position.We are seeking a warm, customer-focused professional who excels in written communication and thrives in digital environments. The ideal candidate has experience in email and...

  • Head of Marketing

    hace 4 días


    Buenos Aires, Buenos Aires C.F., Argentina Tekton Labs A tiempo completo

    Help position a fast-growing tech consultancy as a regional thought leader. Drive strategy, demand, and brand equity across the Americas. About the RoleAt Tekton Labs, we're looking for a Head of Marketing & Brand to own our global marketing strategy and lead generation efforts across the Americas. This role is critical in helping position Tekton as a...

  • Brand Marketing Manager

    hace 1 semana


    Buenos Aires, Buenos Aires C.F., Argentina Tidal A tiempo completo

    Job Title: Brand Marketing ManagerContractor Fee: $2,000 - $2,500 / month (USD)Work Arrangement: RemoteEngagement Type: Independent ContractorCommitment: Full-time (Approx. 40 hours/week)Company Overview:Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in...

  • Head of Brand

    hace 3 días


    Buenos Aires, Buenos Aires C.F., Argentina AstroPay A tiempo completo

    Job DescriptionWe are seeking a visionary Head of Brand & Creative Strategy with a mandate for strategic, creative, and commercial leadership. This role is central to guiding the AstroPay brand in its mission to become the coolest, most accessible, and culturally resonant option in the global fintech ecosystem.This position requires a unique blend of...


  • Buenos Aires, Buenos Aires C.F., Argentina Digital A tiempo completo

    We are seeking a dependable and customer-focused Social Media Customer Service Associate to manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience.This role operates on Pacific Standard Time (PST), and candidates must be willing and able to work in this US time zone. The position is...

  • Brand Manager Bisolvon

    hace 2 semanas


    Buenos Aires, Buenos Aires C.F., Argentina Opella A tiempo completo

    Job Title: Regional Brand ManagerLocation: Buenos Aires / BogotáOpella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.Our mission is to bring health into people's hands by making self-care as simple as it should be — for half a billion consumers...


  • Buenos Aires, Buenos Aires C.F., Argentina Digital A tiempo completo

    We are seeking a dependable and customer-focused Social Media Customer Service Associate to manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience.This role operates on Pacific Standard Time (PST), and candidates must be willing and able to work in this US time zone. The position is...