Senior Project Manager

Netrix Global is looking for a Senior Project Manager for the Professional Services – Delivery Operations department. The Senior Project Manager will play a crucial role in managing service delivery to our clients, ensuring exceptional quality, timely performance, and fulfillment of contractual obligations. They will act as the key point of contact for interactions with clients and service delivery teams, ensuring the smooth execution of services that meet or exceed client expectations.

As a Senior Project Manager you will collaborate closely with customers and internal teams to ensure high standards of service, identify areas for improvement, and manage escalations when necessary. This role requires a solid understanding of service delivery processes, customer management, and the ability to drive performance improvements across all projects.

As a member of our growing team, many of the Senior Project Manager duties include, but are not limited to the following:

• Lead the delivery of end-to-end services for key customers, ensuring the successful and timely implementation of services.
• Manage customer relationships, acting as the primary point of contact for all service-related matters.
• Work closely with project managers, technical teams, and other stakeholders to ensure that service objectives are met.
• Define and monitor key performance indicators (KPIs) and ensure that service delivery meets agreed standards.
• Ensure that services are delivered in accordance with contractual terms and SLAs, managing risks and issues that could affect delivery times or customer satisfaction.
• Identify areas for process improvement and lead initiatives to improve service delivery efficiency and customer satisfaction.
• Oversee the resolution of escalated customer issues or service errors, ensuring root causes are identified and corrective actions are implemented.
• Develop and deliver regular service performance reviews and reports for customers, providing visibility into service performance and opportunities for optimization.
• Lead and mentor service delivery teams, fostering a culture of continuous improvement and professional development.
• Collaborate with the sales team to identify opportunities to expand the service offering or increase sales of additional solutions.

• Proven experience in service delivery management or project management, preferably in IT or technology services.
• Strong understanding of service delivery frameworks and methodologies, such as ITIL or Agile.
• Experience working with customers to define service requirements and ensure service level agreements (SLAs) are met.
• Ability to manage and resolve complex customer issues and escalations in a timely and professional manner.
• Strong leadership and people management skills, with experience leading cross-functional teams.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
• Ability to manage multiple projects simultaneously while maintaining attention to detail and meeting deadlines.
• A proactive, problem-solving mindset with the ability to drive improvements in service delivery processes.
• Experience in budget management and understanding of financial metrics related to service delivery.
• Knowledge of cloud technologies, SaaS solutions, and managed services is a plus.
• ITIL certification or similar service management certifications are highly desirable.
• Fluency in English (both written and spoken); additional languages are a plus.

Location

• Argentina (any part of the country its great for us)

Shift

• 9 a.m to 6 p.m from Monday to Friday

What We Offer

• Swiss Medical: SMG-30 (family members included).
• 99% discount in MercadoPago payments.
• Internet and connectivity.
• Competitive salary and benefits.
• English in company.
• Ability to work remotely.
• An awesome learning environment for you to develop.

At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose.

We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All

Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today's most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.

We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country's top system integrators.

At Netrix, we're driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.

We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. The role can be remote/home office, with some travel required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other protected characteristic. Our hiring, promotion and compensation processes are based on merit, skills, and qualifications, to ensure a fair and unbiased approach for our candidates and employees. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting .

To learn more about Netrix Global please go to