Application Support

hace 2 días

Buenos Aires, Buenos Aires C.F., Argentina JPMorganChase A tiempo completo
Description

Job responsibilities

  • Provide resolution of all user and technology issues on the Production instance of the data solution application suite that involves tech troubleshooting on various systems and tools.
  • Bring SRE mind-set to the application support Org. Follow 70-30 Prod Support & SRE hybrid model.
  • Contribute on traceability and observability of the cloud based applications using CloudWatch and Datadog etc.
  • Focus on Toil automation and Self-service tooling to avoid repetitive manual tasks.
  • Support and Technology lifecycle management of the various Cloud and Linux based applications.
  • Coordinate and execute all software deployments into Production environments with the help of automated CI/CD pipeline.' and 'Own major production incidents, working closely with other technology teams in order to resolve business-impacting issues
  • Develop specialist knowledge in relevant systems, sharing that knowledge with team members and global partners
  • Liaising with application development and infrastructure teams targeting on-going development, production activity and release management

Required qualifications, capabilities, and skills

  • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Experience in observability and monitoring tools and techniques
  • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
  • AWS/Cloud based monitoring
  • Experience supporting AWS cloud based applications
  • Python/Shell Scripting
  • AWS services– S3, EC2, Glue, Apache Spark, Snowflake, Argo Workflows, RDS
  • Application Performance monitoring tools : Datadog/Splunk/AppDynamic/Dynatrace/Grafana
  • Schedulers - Glue/Bridge/Step/Control-M / Autosys
  • Monitoring - Geneos, Datadog / CloudWatch

Preferred qualifications, capabilities, and skills:

  • Strong written and verbal communication skills
  • Strong problem solving skills- Ability to understand complex component/system/service interactions and look for causes and provide solutions.
  • Self-driven & proactive
  • Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations
  • Prior knowledge in JAVA is a plus 

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