Application Support

JOB DESCRIPTION

As a Technology Support associate you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Provide resolution of all user and technology issues on the Production instance of the data solution application suite that involves tech troubleshooting on various systems and tools.
• Bring SRE mind-set to the application support Org. Follow 70-30 Prod Support & SRE hybrid model.
• Contribute on traceability and observability of the cloud based applications using CloudWatch and Datadog etc.
• Focus on Toil automation and Self-service tooling to avoid repetitive manual tasks.
• Support and Technology lifecycle management of the various Cloud and Linux based applications.
• Coordinate and execute all software deployments into Production environments with the help of automated CI/CD pipeline.' and 'Own major production incidents, working closely with other technology teams in order to resolve business-impacting issues
• Develop specialist knowledge in relevant systems, sharing that knowledge with team members and global partners
• Liaising with application development and infrastructure teams targeting on-going development, production activity and release management

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• AWS/Cloud based monitoring
• Experience supporting AWS cloud based applications
• Python/Shell Scripting
• AWS services– S3, EC2, Glue, Apache Spark, Snowflake, Argo Workflows, RDS
• Application Performance monitoring tools : Datadog/Splunk/AppDynamic/Dynatrace/Grafana
• Schedulers - Glue/Bridge/Step/Control-M / Autosys
• Monitoring - Geneos, Datadog / CloudWatch

Preferred qualifications, capabilities, and skills:

• Strong written and verbal communication skills
• Strong problem solving skills- Ability to understand complex component/system/service interactions and look for causes and provide solutions.
• Self-driven & proactive
• Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations
• Prior knowledge in JAVA is a plus

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.