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Customer Support Specialist
hace 2 semanas
We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom. We are building a scaled system of wealth creation for regular people through homeownership.
We've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First. Our 200+ Belongers are strong, curious, and extremely ambitious.
The Role
We are not just looking for someone to answer questions, we are looking for someone who creates trust through every interaction.
As a Member Support at Belong, you will be one of the main touchpoints for our residents and homeowners. You'll help navigate questions, resolve home-related situations, and coordinate solutions across teams, always ensuring a clear path forward and a high-quality experience.
For many members, you are the voice of Belong. The way you listen, communicate, and follow through directly shapes how supported, confident, and at home they feel. This role plays a critical part in building long-term trust, satisfaction, and belonging.
This position is ideal for someone who is people-focused, highly organized, and comfortable working across teams, someone who takes ownership, follows through, and genuinely cares about delivering great experiences.
What You'll Do
- Support residents and homeowners through inquiries, requests, and issues with empathy and clarity
- Own cases end to end, ensuring timely and effective resolution
- Work cross-functionally with Operations, Home Quality, Move-Ins, Engineering, and other teams
- Use
Foundation
and internal tools to manage, track, and document cases - Manage multiple cases simultaneously while maintaining high service standards
- Communicate proactively, setting clear expectations and timelines
- Identify recurring issues and suggest process improvements
- Represent Belong's values in every interaction, with a strong
Member-Obsessed
mindset
Schedule
- 8 hours per day
- Includes
1 day of the weekend
(rotational schedule)
What We're Looking For
- Experience in customer support, operations, hospitality, or service-oriented roles
- Strong problem-solving skills and a service-first mindset
- Highly organized, with strong attention to detail
- Clear written and verbal communication skills
- Comfortable working cross-functionally and in fast-paced environments
- Ability to quickly learn and use internal systems (CRM / operational tools experience is a plus)
- Calm, empathetic, and solutions-oriented under pressure
Nice to Have
- Experience in proptech, operations, or customer experience roles
- Familiarity with case management or support platforms
- Experience working with rotating or weekend schedules
Why Belong
- Be part of a team that truly cares about people and experience
- Have real impact on how residents and homeowners feel every day
- Grow in a culture that values ownership, clarity, and excellence
- Build meaningful work alongside people who care
At Belong, support is not just about answering questions, it's about
creating trust
.
If you care deeply about people and love solving problems,
you'll belong here
.
