Customer Support Specialist

Working at Omnisend is... kind of boring.

Not the soul-crushing kind of boring — more like the "no drama, no chaos, just smart people doing great work" kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We're data-driven. We test, we iterate, we improve. Gut feelings don't drive decisions — insights do. We trust each other. We're transparent, give real feedback, and actually listen. No egos, no hand-holding — just a team of experienced professionals moving fast, adapting easily, and delivering impact. Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises — we bring in results. And yes, we have fun. But the grown-up kind — workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together.

We move fast. We are flexible and adaptable to an ever-changing business environment to deliver value to our customers. Running lots of experiments and validations helps us to deliver what truly matters. Data-driven nature enables us to measure real impact and adjust. Customer feedback and daily contact create opportunities to solve problems our customers really need to be solved.

Great marketing doesn't need to be expensive—our customers prove that every day.

What you'll do @ Omnisend:

• Deliver accurate, efficient, and high-quality support across all channels (email and chat — no calls) while ensuring a professional and customer-centric experience
• Stay informed about product features, updates, and internal processes to provide timely and relevant solutions
• Collaborate closely with Product, Tech Support, Deliverability, and other internal teams to resolve issues, manage escalations, and identify opportunities for improvement
• Proactively share ideas, contribute to process enhancements, and help refine workflows that elevate both customer and team experiences
• Take ownership of specialized areas (e.g., billing, outages, scheduling, or specific product features) and lead related initiatives with accountability and expertise
• Mentor junior colleagues by sharing knowledge, providing constructive feedback, and fostering a culture of collaboration and growth
• Actively engage in team meetings and embody Omnisend's values in every customer and team interaction

Work schedule:

• We are currently looking for a colleague who can start work from2PM–2AM BRT time and be available to cover weekend shifts

What we expect you'll bring:

• Fluency in English, both written and spoken
• Proven customer support experience, ideally in a fast-paced tech or SaaS environment
• Strong ownership mindset—you take responsibility, follow through, and deliver results
• Maturity and reliability—able to work independently, prioritize effectively, and remain calm under pressure
• Excellent communication skills—clear, empathetic, and professional in all interactions
• Problem-solving ability with attention to detail and a proactive approach
• Flexibility to adapt to changing situations, schedules, and customer needs
• A long-term mindset—you're looking for a stable role where you can grow with us

What we offer in return:

• Quarterly salary reviews
• Learning budget for self-improvement after 3 months (1k EUR)
• Private health insurance
• Unlimited access to psychotherapy
• Workstation budget (420 EUR)
• Work anniversary gifts (like home cleaning services)
• Attractive workations and team-led team-building events
• Working methods and best practices inspired by Silicon Valley's top tech companies
• Senior colleagues (70%+) creating a high-performing environment that accelerates your growth

Omnisend is a customer-centric product-focused company where you will be instrumental in creating a global product — Email and SMS marketing platform to drive rapid e-commerce stores growth and accelerate online businesses expansion, a platform with a well-established position in the US.

Seamless integration with all major Ecommerce platforms, ready-made automation and email templates, flexible segmentation, and award-winning 24/7 customer support — Omnisend makes it simple for businesses of all sizes to sell more without breaking the bank. "Great marketing needs to be expensive" is proven to be wrong every day by 150 ,000+ Omnisend customers who are successfully growing their businesses through Email and SMS marketing. Every $1 spent on Omnisend platform makes 68$ on average for our customers.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.